Job Description

An opportunity is open within our team for an enthusiastic Technical Support and Audio/Visual (A/V) Engineer to install, maintain, and support interactive solutions and hardware at our offices, client sales centres, and events across London, the UK, and overseas.

Our interactive software runs on touchscreens, tablets, and large format media walls, integrating with architectural model lighting systems and other devices for seamless presentations.

The Role

As a Technical Support Engineer, you'll work across teams, handling a mix of technical support, IT+A/V installations, management and installation of exhibition rental equipment, and system maintenance.

Key Responsibilities:

Monitor and maintain client and in-house systems to ensure smooth operation. Provide first-line technical support, troubleshooting and resolving issues. Install, update, and maintain Tekuchi's interactive software remotely and on-site. Set up and maintenance of touchscreens, network hardware, architectural lighting controllers, and A/V equipment. Liaise with client IT teams to ensure optimal network infrastructure for our systems. Assist with in-house IT infrastructure maintenance and organisation of rental equipment.

Essential Skills/Experience:

Installing, configuring, maintaining, and administering operating systems, with a strong proficiency in Microsoft Windows, a decent familiarity of Linux, and generally comfortable in the command line environment. Management of users, groups, file permissions, and file sharing. Practical experience of specifying and installation of networking equipment (TCP/IP, Firewall, DHCP, VPN, NAT, DNS). Basic scripting (batch, PowerShell, Bash,etc). IT support/helpdesk experience, remote support, troubleshooting software and hardware issues. Experience in maintaining computer hardware components and building computers. Ability to create network diagrams, service records and documentation.

Personal Attributes:

Excellent communication skills, with the ability to interact professionally with clients, team members, and external partners. Eagerness to learn and apply new technologies. Flexibility to work out-of-hours and overseas. Proactive problem solving and attention to detail. Ability to work under pressure in exhibition setup environments. A valid passport and clean UK driving license.

Advantages:

Enthusiasm in any technological field, be it programming languages, AI, augmented/mixed reality, cloud computing, electronics, and beyond. Experience with virtualisation, web technologies, or cloud platforms (AWS, Azure, Google Cloud). Prior experience working at sites under construction and/or at events and exhibitions.

Details

Please note that this role is primarily office-based if not out visiting client sites or supporting exhibitions. Remote work can be possible, but only on occasion.

Salary: 30-40k depending on skills and experience.

If you are passionate about technology and looking to grow and develop in a diverse environment, we would love to hear from you.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Ability to commute/relocate:

Chertsey KT16: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 21/08/2025
Reference ID: ukta202508