Job Description

About Us

Start solar is a growing solar energy company committed to helping customers get the most from their renewable energy systems. Our focus is on excellent customer experience, reliable technology, and making solar simple and accessible.

Role Overview

We are seeking a friendly, technically minded Technical Support and solar designSpecialist to assist customers with queries related to their solar systems. This role involves troubleshooting system performance, supporting monitoring apps, and providing clear, confident guidance to customers via phone, email, and digital platforms.

You will be the go-to expert helping customers understand, monitor, and optimise their solar systems.

Key Responsibilities

Provide technical support to customers regarding their solar PV systems, inverters, batteries, and monitoring equipment Assist customers with setup, use, and troubleshooting of solar monitoring apps and portals Diagnose and resolve common technical issues remotely, escalating complex cases when required Guide customers through fault finding in a clear, professional, and customer-friendly manner Log support cases accurately and maintain detailed records in the CRM system Work closely with installation, engineering, and service teams to resolve ongoing issues Educate customers on system performance, usage data, and best practices Deliver excellent customer service while managing multiple support requests efficiently Design domestic solar systems to ensure maximum benefit to the customer.

Skills & Experience

Essential:

Strong customer service and communication skills Excellent technical aptitude and problem-solving ability Confidence explaining technical concepts to non-technical customers Comfortable using mobile apps, software platforms, and CRM systems Ability to manage multiple tasks and prioritise effectively Experience with solar PV systems, inverters, batteries or energy monitoring software

Desirable:

Previous experience in technical support, helpdesk, or customer service Knowledge of renewable energy or electrical systems Experience supporting mobile or web-based applications

Personal Attributes

Patient, approachable, and customer-focused Logical and methodical troubleshooting approach Willingness to learn and develop technical knowledge Reliable, organised, and detail-oriented
Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Private medical insurance
Work Location: In person