Job Description

The Applications Delivery area comprises of people-focused, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.


This position will be working within one of our teams in the Applications Delivery area providing technical and business functional support for the current CAD (computer aided dispatch) system as well as a variety of critical business systems. If you have good knowledge of IT system administration and consider yourself to be a strong communicator with good analytical and numerical skills, then we would like to hear from you.

In this role you will:-

Work within a designated team and across virtual teams as necessary Ensure the efficient management of the system data and relevant technical applications Ensure the delivered services will operate to agreed performance standards, governance and ITIL practices Technically support the organisation and support the IT Directorate services and products to meet the needs of the force Ensure conformity and quality standards by managing input of data, including developing and issuing formal guidance Provide guidance and compliancy of procedural support for high risk incidents / victims and locations in relation to confidential / high profile and sensitive information Work on an agreed range of performance outcomes, to pro-actively recommend service improvement measures. Undertakes developmental or remedial actions as directed in response to review or business feedback Assist with the service support activities within the IT incident/programme, change management process Work as part of the team and carry out other activities within the service management team Provide technical knowledge to a range of technical support and development services

Required Skills and Experience:-

Ability to manage IT applications user accounts, permissions, and system settings securely and efficiently Understanding of system architecture, configuration, and operational workflows. Knowledge of IT system administration Experience of keeping accurate records Good customer service skills Good analytical and numerical skills to ensure input, retrieval and manipulation of statistical and other data / information from a variety of sources

Additional information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:

Talentpolicestaff@avonandsomerset.police.uk

Driving licence

: There will be occasions when you are required to travel around the force area therefore the successful person will need to hold a full UK driving licence. Please note that following a successful probation period, this post has a potential on call requirement for which appropriate allowances will be paid.


To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 5 years.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible.

This role has been identified as a blended role.

The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.

Important information before you commence an application (for external applicants)

You will require the following detail to complete this application form:

National Insurance Number Identification Detail e.g. passport Address information including proof Referee information Full employment history including dates and any qualifications you may have attained Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Important information before you commence an application- for ALL applicants

The application system only remains active on a single page for a period of 60 minutes.


Please ensure you allow time to complete your application fully as part complete pages do not save.


If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.