Job Description

Overview

Are you passionate about IT and eager to start your tech career? We're looking for a proactive and enthusiastic Technical Support Apprentice to join our dynamic Technical Services team. This apprenticeship offers the perfect combination of real-world experience, structured learning, and mentorship to kickstart your journey in the IT industry.

Annual wage

15,000 per annum

Training course

Digital Support technician

Hours

Monday to Friday - Hours TBC, 38 hours a week

Duration

16 Months

Your day-to-day responsibilities will include the following:

Solve Technical Support Tickets:

Take the lead in investigating and resolving technical issues raised by customers and internal users.

Monitor Backups

: Keep backup systems running smoothly by managing processes and handling physical media like tapes.

Provide Internal IT Support:

Help colleagues with day-to-day tech issues to keep operations running efficiently.

Communicate with Customers:

Explain solutions clearly and professionally via phone, email, or chat.

Maintain Hardware:

Replace faulty equipment and ensure devices are operating properly.

Support Cloud Environments:

Maintain customer cloud systems for optimal performance and uptime.

Ensure Data Security:

Verify that data backups are securely stored offsite and perform regular checks.

Collaborate and Escalate

: Work with your team to troubleshoot complex issues and escalate them when needed.

Follow ISMS Protocols

: Uphold our Information Security Management System policies and procedures.

Offer After-Hours Support

: Occasionally support customers outside of normal working hours, as agreed with your manager.

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Digital Support Technician

Equal to Level 3 (A level)

Essential qualifications

GCSE or equivalent English (Grade C (4) or above) essential GCSE or equivalent Maths (Grade C (4) or above) essential

Other requirements

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, so interested candidates should apply as soon as possible.

You Should Apply If:

You're passionate about IT and excited to start a career in technology. You have strong communication skills and enjoy helping people solve problems. Your detail-oriented, dependable, and eager to learn. You're interested in cloud systems, data security, and how IT keeps businesses running. You're comfortable working both independently and collaboratively. You're flexible and open to providing occasional after-hours support when needed. You have GCSEs (or equivalent) in English and Maths. You're committed to learning and growing through hands-on training and coursework.

After this apprenticeship

As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you'll have gained nationally accredited qualifications The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)

What We Offer

A fully supported apprenticeship with a recognised qualification On-the-job training from experienced IT professionals Career growth opportunities in a successful and expanding company Exposure to modern technologies and customer-facing technical support A friendly, collaborative, and supportive team culture

About the employer

We are passionate about helping rental businesses grow. With over 40 years of expertise, we provide cutting-edge rental management software, cloud solutions, and responsive technical support to companies around the world. Join our mission to empower the rental industry through smart technology and outstanding service.

Address

Oakwood, Grove Business Park

White Waltham

Berkshire

SL6 3LW

Training Provider

JBC Skills Training

Apprenticeship standard

Digital Support Technician

Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 15,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Maidenhead SL6 3LW: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person