Job Description

Country: United Kingdom

Location: Global Security Products Onity, Ltd. 8 Newmarket Court, Chippenham Drive, Milton Keynes. MK10 0AQ

Role: Technical Support

Location: South UK (Area South of Birmingham & Wales)

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we\'ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The role is part of Onity (Carrier\'s company), one of the world\xe2\x80\x99s leading providers of electronic locking systems, access control, and contactless mobile key solutions. With worldwide sales, installation, and technical support network that covers over 125 countries, we have become a leading provider of innovative facility technologies.

Integrated into the Technical Support Team and reporting to the Technical Manager, you will be responsible for the service to our clients in the southern UK. Focusing your activity on commissioning new Onity systems primarily in the hospitality sector. You will also provide technical support to our customers via our telephone helpline.

Key Responsibilities:

As a Technical Support , you\xe2\x80\x99ll be responsible for:

• Commissioning new properties.
• Technical revisions derived from maintenance contracts with clients.
• Training both internal and external clients.
• Telephone Technical Assistance.
• Management and monitoring of technical claims, coordinating subsequent corrective measures.
• On-call alternate weekends (telephone only)
• Follow all EH&S policies as required.
• Advise your co-workers when unsafe acts or conditions occur.

Requirements

As a minimum you must have:

Minimum Studies Technical Engineering/Telecommunications Technician/Specialty in Electronic Locking Systems

Min. 1 year of experience on similar position * Desirable knowledge: Technical Assistance /Informatics /Electronics

• Competent knowledge of Microsoft Office and Microsoft operating systems

Availability to cover technical support shifts at weekends (telephone support, 2 weekends /month)

UK driving license

Analytical thinking, customer orientation

Organizational capacity, prioritization of tasks

Office automation at the user level

Availability to travel. (Travel being a daily requirement)

Benefits

Salary based on candidate\'s experience

25 days of holidays + BH

Company Car

Mobile Phone, Laptop,

Company Pension Plan

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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