Job Description

Your Title: Technical Support Consultant

Job Location: Leeds, UK - Hybrid working Home & Office

Our Department: Construction

Interested in positioning yourself with an innovative industry leader and becoming one of our experts?

Do you want to help support customers from around the UK to get the best out of our software, allowing them to detail the iconic structures across the globe?

We are looking for a Technical Support Consultant, emphasis on the Technical, to join our Services team in Leeds. This is not a call centre, this is a team of Civil and Structural Engineers, Steel Detailers and professionals who have worked on small and large scale construction and infrastructure projects.

To be successful in this role it is necessary to have a background in one of these fields as you will be advising clients in these industries on how to use our industry leading software products to their utmost; our customers use our software to detail everything from farm buildings to the iconic structures all across the UK.

You must be an excellent communicator who enjoys helping others and developing their skills.

Your main tasks will include:

Delivering high level technical support to the users of our Tekla software. Speaking to customers on the phone, by email or answering questions on our forums

Creating, updating and delivering training courses either in our Leeds based training centre or at sites around the UK/Ireland.

Building our knowledge base by writing technical support content to Tekla User Assistance site

To be successful in this position, you should have:

Professional experience of using Tekla Structural Designer and Tekla Tedds

Have a degree in Civil/Structural Engineering or equivalent, from an accredited University Strong problem solving and communication skills

Ability to produce clear and structured texts

Fluent written and spoken English.

Utilise excellent analytical and problem solving skills

Are patient and organised with the ability to multi-task

What experience do you require:

Professional experience of using Tekla Structures or other BIM software

Strong problem solving and communication skills

Ability to produce clear and structured texts

Fluent written and spoken English.

Utilise excellent analytical and problem solving skills.

Are patient and organised with the ability to multi-task

Salary & Benefits:

Competitive salary based upon your experience

Up to 10% annual bonus potential

37.5 hours per week

Individual Private Health Care

Income Protection Arrangements

Pension matched up to 5%

Annual Leave 25 days + pub hols + 1 Additional Leave Day as a "Day of Service" (or whatever you wish to use it as)

Life Assurance 4x base salary

Access to our Employee Share Scheme

Who are Trimble:

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are in the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realizing projects around the world from housing and bridges to factories and skyscrapers.

Trimble\xe2\x80\x99s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble