Job Description

Eurosoft Tech Ltd. is looking for a motivated individual with 2-3 years' experience in a Technical Support role to join our team of Field Engineers.

Due to the nature of the job, applicants are required to have a clean UK driving licence.

This is a junior full-time permanent position with the opportunity to develop further in your career.

We will provide full training on all products.

Key Responsibilities:-

Ensure client satisfaction by engaging with clients and assisting with fault-finding and break/fix at all levels of complexity; Assist with the installation of new hardware and software; Test installations and assist with fixing performance issues of installed software, escalating problems, where applicable;' Carry out routine server and network maintenance tasks, including setting up and maintaining back-up systems for desktops and file servers; Assist field personnel in providing remote and on-site customer support and services; Analyse issues and develop resolutions in a timely fashion; Supervise all product installation and the related repair and maintenance activities, when required; Attend educational workshops and training sessions to develop sufficient knowledge to conduct field support activities; Participate in industry events, conferences, meetings, etc, to develop business networking and references; Stay up-to-date on latest industry trends and developments.

To Qualify:-

Relevant experience in a similar role required; A solid understanding of PCs, tablets, mobile phones, peripherals and various operating systems (Windows, Apple iOS, Android); Full (clean) UK driving licence; Excellent problem-solving skills; Excellent communication skills and the desire to succeed; Flexible to work over weekends, if required.

Benefits:

Company car

Free Parking

Company Pension

Job Types: Full-time, Permanent

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have educational background in Computer Science?
Education:

Bachelor's (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

London, NW10 7XP (preferred)
Willingness to travel:

75% (preferred)
Work Location: In person

Reference ID: TechEng-001 LNDN