Job Description

LIVERPOOL

PURPOSE

To manage the UK office based technical support team in order to ensure the support provided to KOREC customers (UK & Ireland) calling or emailing provides solutions in the shortest time possible.



To liaise with the wider support team to source technical reference materials (documents, videos, white papers, etc.) of potential benefit to customers and to circulate these internally and externally via the KOREC Knowledge Base.



To support the technical knowledge of the Operations Team in Huntingdon.

LOCATION: Liverpool office-based, 5 days per week (with flexibility to attend other company or customer locations as required).

RESPONSIBILITIES

Manage the team so that we respond to incoming customer enquiries with the goal to provide a solution in the shortest time possible

Monitor the age and allocation of Support Tickets across the Office Support Team and closely track tickets from high value / strategic customers to ensure the highest quality response

Ensure the team keep a clear and complete record of Support ticket dialogue in the HappyFox system

Ensure the team check and update customer contact information in the Pipedrive CRM

Respond directly to incoming enquiries as needed

Consult & collaborate with colleagues in other departments regarding customer issues that require their attention

Visit Huntingdon regularly to support and upskill the technical capabilities of the Operations Team

Keep team and own technical knowledge up to date through self-study and creating/attending training courses

To source technical materials useful to colleagues and customers

Research and write customer user guides (or videos as appropriate)

Conduct hardware and software diagnostic and troubleshooting tests

Assist with the writing and compilation of training materials and data

Carry out other duties and tasks as and when required

Comply with Health and Safety regulations to safeguard the interests of the business, our people and customers

KPI's TBC

Call & ticket metrics as current

Consistent improvement in satisfaction scores

Why Join Us?

At KOREC, we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, dignity, and mutual respect for all.

We offer:

Tailored induction and ongoing training and development.



Competitive basic salary coupled with bonus scheme



Company car and fuel card for enhanced mobility



23 days' holiday (plus bank holidays), with service-related increases up to 30 days.



Pension scheme, Simply Healthcare plan, and life insurance for financial security.



Generous employee benefits package, including Perkbox Benefits, corporate gym, Cycle to Work scheme, Virgin Media discounts, and Technology Purchase Scheme.



Employee Assistance Programme and access to mental wellbeing resources.



Investors in People and Investors in Wellbeing accredited.

Job type

Permanent

Industry

Technical

Posted

2026-01-19T00:00:00
Yesterday

About us

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At the KOREC Group (comprising of KOREC, BuildingPoint & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff. As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.


If you're seeking a position that aligns with your skills and ambitions, we encourage you to explore the job opportunities listed above. We strive to create a team-oriented environment where every individual can thrive and contribute to our collective success.



Furthermore, we also welcome speculative applications from talented individuals who believe they could make a significant impact at the KOREC Group. If you're interested, please send us your CV along with a compelling explanation of why you would be an excellent addition to our team. You can reach us at careers@korecgroup.com.



We look forward to hearing from you and potentially welcoming you to the KOREC Group family.