Job Description

Technical Support Operative - Join Our Growing Team!

Salary:

Competitive

Bonus:

Up to 10% Performance Bonus

Hours:

Full-time, Permanent

Location:

Telford HQ (in-person)

At Luceco Group, we're committed to delivering best-in-class support across all our brands. We're looking for a proactive and technically-minded Technical Support Operative to join our team and help our customers resolve product issues with confidence and care. If you're passionate about technology, problem-solving, and customer service, this is your chance to make a real impact!

As a Technical Support Operative, you'll be the go-to expert for diagnosing and troubleshooting product software and hardware issues. You'll communicate with customers via phone, email, and chat, guiding them through solutions and escalating complex problems to internal teams when needed. You'll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine.

What's in it for you?

Competitive Salary Up to 10% Bonus for performance Holiday Benefits: 25 days holiday + public holidays, with a holiday buying scheme Wellbeing Perks: Health & wellbeing programme and life insurance Financial Security: Financial planning services Employee Discounts

Your Key Responsibilities:

Research and identify solutions to product software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask targeted questions to quickly understand the root of the problem Guide customers through step-by-step solutions via phone, email, or chat Escalate unresolved issues to internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Use internal databases and external resources to deliver accurate solutions Ensure all issues are properly logged and tracked Prioritise and manage multiple open issues simultaneously

What We're Looking For:

Strong problem-solving skills with the ability to analyse information effectively Excellent written and verbal communication skills Ability to manage difficult or emotional customer situations with empathy Enthusiastic and positive attitude Strong work ethic and customer service orientation Superior internet and computer skills High technical aptitude and eagerness to learn new technologies
At Luceco Group, we pride ourselves on delivering innovative lighting and electrical solutions. Join our dynamic team and help us provide exceptional technical support that makes a difference.

Ready to make a difference at Luceco? Apply today!

Job Types: Full-time, Permanent

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Employee stock ownership plan Financial planning services Health & wellbeing programme Life insurance Private medical insurance
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Telford TF3 3BD: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person