Competitive salary 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
This is a national role, with your primary base being the office location nearest to you, you will be expected in the office on a hybrid basis.
Royal Mail is revolutionising how the nation sends and receives parcels -- and our expanding network of parcel lockers is at the heart of it.
We're now on the lookout for four Technical Support (Out of Home) experts to join the team. If you're tech-savvy, solution-focused, and thrive on delivering first-rate support, we want to hear from you.
About the Role
Reporting to the Head of Level 2 Support, you will be the go-to for resolving software issues related to our locker network. You will work closely with customers, our Customer Care team, and Delivery Office Managers to keep everything running smoothly.
You will also:
Remotely diagnose and resolve locker faults using our MINT system
Provide front-line support for locker software and accessibility issues
Liaise with engineers and tech partners to improve performance
Coordinate on-site visits and locker repairs
Handle admin using tools like Excel and JIRA
Promote and support the growth of the Royal Mail Parcel Locker network
About you
Strong IT and software troubleshooting skills
Confident communicator with a customer-first mindset
Organised, proactive, and keen to keep learning
Able to manage pressure, solve problems, and think analytically
- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. Supportive and generous company
sick pay
Your Wellbeing
- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
Available only to perm employees
Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Thursday 5th June . Please note, this advert may close early if the appropriate number of applications has been reached.
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