Job Description

Technical Support / Solutions Provider / Technical Advisor / Technical Sales Consultant

Job Overview

Quelfire are an innovative leader in the fire safety market with over 45 years' experience. We are a dynamic team that takes pride in our work and always has our client's best interests at the heart of everything we do.

We are looking for a technical assistant to lead our business through a period of growth. The ideal assistant will be able to assist in multiple tasks and be very willing to help with a wide range of roles.

We are looking for a proactive individual who enjoys being hands-on, can work on their own initiative, and is accountable. Must be able to adapt to systems and procedures.

The ideal candidate must be organised, self-motivated and embrace common sense, with excellent communication skills, both written and oral.

Remuneration will be based on experience, skills and demonstrable value add to the company and there is good potential to progress from this role, where there is an appetite to do so, to more responsible roles within the technical or sales departments.

Qualifications and Experience

Customer telephone experience

Email inbox management

Background in technical product environment

Relevant English qualifications

Skills

A very good understanding of buying behaviour and sales

Ability to interpret and understand technical detail

Attention to detail and accuracy

Staying calm & collected when something doesn't go to plan

Resilience

Excellent verbal and written communication skills.

Excellent computer proficiency

Must be able to work under pressure and meet deadlines

Ability to work in a team environment

Willing and helpful spirit

Key Roles and Responsibilities

Promote the company as the leader in the passive fire industry

1st contact for taking inbound phone technical enquiries. To take our technical support to the next level we need to have more technical telephone conversations.

Selecting details and documentation from all our data to provide the customer with technical solutions.

Answering all 1st Tier technical email enquiries.

Communicating with the other Technical and Sales colleagues for guidance in responses (when required)

Assisting the other Technical and Sales colleagues with administrative tasks when required.

Talking through Technical email responses with clients to help them understand and interpret the detail to ensure they fully understand.

Pulling together 'project packs' or 'schedules' of standard installation details for customers.

This is not exhaustive, and other duties will be requested as required.

Timeframe

This is a role that we are looking to fill as soon as possible as we are experiencing significant growth and need to relieve the burden on the existing team as soon as possible. However, it is a very important role to fill and therefore not one that we will be filling lightly. Applications will be reviewed and updated approx twice per week on this portal.

Job Type: Full-time

Pay: 30,000.00 - 40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Free parking On-site parking
Schedule:

Monday to Friday No weekends
Application question(s):

Are you prepared to travel to and work from the office in Wardle each day? What is your availability to start? How much notice do you need to provide? Why do you want this job?
Work Location: In person in Wardle, Cheshire.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Free parking
Schedule:

Day shift Monday to Friday
Application question(s):

Are you prepared to travel to and from from the office in Wardle each day? From what you have seen of this JD and anything else you have seen online, can you please write a paragraph as to why you want this job? What is your availability to start? And how much notice do you need to provide? How many types of fire collar are on the Quelfire website? What award did Quelfire recently win?
Work Location: In person