Job Description

About the role

The Nicolaudie UK office in Brighton is seeking a detail-oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control.

The successful candidate will play a key role in ensuring our software, firmware and hardware products work smoothly across Mac, Windows, iOS and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in-person in the UK and remotely with our other offices. Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges.

Please note

: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office.

About you

We're looking for someone who has:

A good level of secondary education Effective problem-solving skills, with proven experience of this Good time management and organisational skills, with the ability to work to deadlines A proven ability to resolve technical issues Good communication skills, able to developing a good working relationship with customers Experience of working as part of team
It would be great if you have the following, but it's not essential:

Creative background or experience A degree in a technical or creative subject Some experience working with customer support Experience within the entertainment or architectural lighting industry Coding experience

About Nicolaudie

Nicolaudie has been innovating in the world of lighting control since 1987, when we designed the world's first computerised lighting controller for Amiga computers. Over 30 years later, we are now a global company, making cutting-edge products for the architectural and entertainment lighting control industry.

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

25 days holiday, plus bank holidays Hybrid working (3 days on-site, 2 days remote) Weekly company lunch Dedicated learning and development time Cycle to work scheme

About the application

Once you click apply, you will be directed to our online application form, where you will have the opportunity to upload your CV and cover letter. Due to the high volume of applications, we are unable to provide individual feedback at the initial application stage. If you have not heard from us within 5 weeks of submitting your application, please assume you have not been successful.

No agencies please.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme On-site parking Transport links Work from home
Work Location: Hybrid remote in Brighton BN1 3WB