Job Description

Description

Do you like the idea of working with great people on great solutions?

We are on a mission to unlock more value for our customers through the power of our people and solutions. We are an independent growing family-owned business with global geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.

Based in our purpose-built offices in Lincolnshire, deister have been at the forefront of the UK security sector for over 38 years. As a specialist design and manufacturing company, we develop and produce class leading solutions trusted across critical sectors and industries. With a reputation built on innovation, value engineering and trust, we are proud to be a leading provider of advanced identification solutions that protect people, assets, and infrastructure. Our product portfolio includes:Intelligent Key and Asset Management Solutions GovPass compliant and NPSA assured Access Control Readers and Credentials Long-Range Vehicle Identification Systems Wireless Locking Systems Secure Physical and Mobile Credentials
Interested in joining deister? Learn more about us on our careers portal.

What will you do?

We are seeking a motivated and customer focused

Technical Support Specialist

to provide first line technical assistance to our customers. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

Use knowledge and experience to troubleshoot customers operational and maintenance issues via phone, email and remote tools for deister's software and hardware systems. Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the customers. Identify and define opportunities for development of products and services provided by the company. Assist customers with product setup, configuration, and troubleshooting. Collaborate with engineering and product teams to escalate and resolve complex issues. Support field technicians and partners during installations and maintenance. Conduct product testing and provide feedback to improve quality and usability. Participate in training sessions and stay current on product updates and technologies. Support the sales team as the technical expert during sales calls and provide product demonstrations. Occasional visits to customer sites.

What will you bring?

We have put together some criteria that we think is important for this role, but don't worry if your experience and expertise isn't an exact match. If you feel that you can add value to our role and to our business more broadly, we would welcome your application and be eager to learn more about you.

Essential

At least 5 years in technical support or a customer-facing IT role. Higher educated in Information Technology, Electronics, or a related field. Proficiency in using hand tools, power tools, and a voltmeter. Hand soldering skills. Strong troubleshooting skills with hardware, software, and networking. Familiarity with Windows OS, networking protocols, and remote support tools. Excellent written, telephone and face-to-face communication skills. Ability to work independently and manage multiple support cases. Be a problem solver, and not afraid to use new ideas, initiatives and challenge our processes. Good with detail and able to see tasks through to completion swiftly and effectively. Capable of responding effectively in a crisis situation. Comfortable working in a highly collaborative team where mutual support and shared success is valued. Fluent in written and spoken English. Full UK driving license.

Desirable

Security system installation experience (Access Control, CCTV, etc.). Experience working with Access Control software (e.g., CCURE, Lenel, Genetec, Gallagher). Understanding of communication protocols (RS485, Wiegand, OSDP). Understanding of Networks (IP addresses, Ports, etc.). Working knowledge of SQL database management. 3D CAD design and 3D printing experience.

Apply now

Be part of a global team where your ambition and impact matter. With strong support and opportunities to grow, this is your chance to make a difference. Don't worry about ticking every box, if you meet most of the requirements, we want to hear from you.

Why work for deister?

Empowerment - Join a global team that offers flexibility and constant opportunities to deepen your expertise. We're eager to learn about the talents, skills, and experiences that make you unique.

Innovation - You thrive on turning big challenges into breakthrough ideas. We champion bold thinking, rapid experimentation, and inventive problem solving. Bring your fresh perspectives, and we'll give you the runway to transform them into real world impact.

Integrity - You're results driven, reliable, and straightforward, and you expect the same in return. We're committed to creating an environment where everyone feels appreciated, accepted, and free to be their authentic self.Competitive basic salary Contribution to a company pension scheme Flexible working arrangements to support a healthy work-life balance We promote flat hierarchies, open communication, and a collaborative culture built on mutual respect and constructive feedback. We will set you up for success with a structured onboarding program and the support of experienced team members every step of the way. Enjoy a modern, welcoming work environment with complimentary refreshments including fresh fruit, coffee, water, and juices.

About deister UK

From humble beginnings in Germany's rural countryside, deister has grown into a leading technology company with a global footprint. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. As one of five international subsidiaries, deister electronic UK is part of a worldwide team of over 280 employees, all passionate about the development, manufacture and supply of real-life solutions that help organisations reduce operational overheads, improve staff productivity, allocate responsibility and increase security.

deister deliver first class project support to both customers and installers, combined with a proven reputation for quality products, inspiring confidence and total peace of mind in any project. Proud to be working with many of the world's renowned businesses to enable a safer, secure and more productive world.