Job Description

We are an award winning digital media agency with many big brand retail and commercial clients including Argos, Loreal, Tesco and Boots.

We are looking to expand our existing support team, to accommodate the growth of the business.

The position will involve taking direct calls from clients, pro actively troubleshooting issues, resolving problems and identifying root causes, all within our ticket management framework.

You will be provided with training on our specific hardware, configurations, processes and techniques, but should understand the facility of a remote support desk.

You should have a passion for digital technology, a knowledge of PC hardware configuration and management of Windows, Linux and Android.

You should have an eye for detail and a thorough methodical approach. A friendly manner with good written and oral communication skills is a necessity to work in our environment.

This role would ideally be suited to somebody looking for their first helpdesk role and the opportunity to step into an IT-related career.

Please send a covering letter outlining your experience and knowledge - this helps us gain an understanding of your communication skills.

Salary starting at 23500 p/a

Please see our website for information about what we do and who we do it for:

www.pixelinspiration.co.uk

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension On-site parking Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Altrincham WA14 5QJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Altrincham WA14 5QJ (preferred)
Work Location: Hybrid remote in Altrincham WA14 5QJ