Job Description

Job Introduction

We're looking for an experienced Technical Writer, where you'll play a key role in shaping how our corporate systems are documented and understood. We're looking for a skilled professional to create and maintain high-quality technical documentation that supports critical systems and informs technical design decisions across the organisation.


Working closely with Solution Architects, project teams, and subject-matter experts, you'll produce clear, accurate, and compliant documentation, while owning and managing our central documentation repository. You'll also help shape and influence supplier-provided materials, ensure alignment with industry and organisational standards, and drive continuous improvements to our documentation processes, enhancing usability, accessibility, and the overall stakeholder experience.

Please note that this is an 11 month Fixed Term Contract.

What you will be doing.

Demonstrable evidence of producing high quality technical documentation. Research and gathering of technical information. Presenting and testing understanding of technical documents to end users. Collaborating with developers, business analysts, infrastructure engineers and other technical specialists to ensure that they understand the subject. A working knowledge of at least 2 of the following areas; Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking and Microsoft Solutions. Analytical mindset with strong problem-solving skills. An outstanding working relationship with end users in exceeding their expectations with excellent customer service, communication and presentation skills.

What's essential.

Communicate complex IT designs in business terms to internal and external decision makers, engaging with them to clearly explain the technical drivers and how your designs address their current and future needs Identify opportunities, costs, issues and risks for business stakeholders and make recommendations. Effectively manage a technical documentation library, advise users of these documents and communicate these with all user groups. Develop, own, deliver and support technical designs and documents for the WMCA Work with business and technology stakeholders to translate business problems into technical designs and documents You can create technical documents through an iterative process, aligning the user need with the system requirements and organisational objectives Understand the business needs, documenting those needs and producing technical documents based on the business requirements. Document systems characterised by managed levels of risk, manageable business and technical complexity and meaningful impact. You can work with well understood technology and identify appropriate patterns Ensure all key processes for the team are documented and owned and establish and embed a culture of continuous service improvement.

Location.

The location for this role is 16 Summer Lane, Birmingham, B16 3SD with at least 2 days a week spent in the office.

How to apply

.


Applying for a role with WMCA is straightforward. Follow these steps to get started.

Create your Careers Account.

Register with your name, email address, and a password.

Build your Profile.

Upload your CV to help populate your career and education details.

Write your Supporting Statement.

Make sure to address each of the required essential criteria.

Submit your application.

Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won't be visible after submission. Our process is anonymised, and

only the information in your profile is used for shortlisting

. Be thorough in each section. It's your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.


Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the

FAQs

section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.


We offer a comprehensive benefits package that includes:

Local Government Pension Scheme (

one of the most generous pension schemes in the UK

).

Shared Cost Additional Voluntary Contribution

scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).

28 days

paid annual leave (with an option to purchase more) + Statutory days.

EV car benefit scheme

Healthcare plans.

Discounted

gym membership, will writing,

and

mortgage advice.

An option to

buy a bicycle

, including e-bikes and adapted pedal cycles, at a discounted rate.

3 days

of paid leave each year to

volunteer

.

Interest-free financing

through SmartTech to buy the latest technology

Discounted shopping

with over 2,000 big-name retailers, and more. You can now also obtain a

Costco

membership through the WMCA.

Boundless

unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.

Eye

Care Scheme,

offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the

benefits page

on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.


We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values.

Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations.

#####

Collaborative

Team Focused - working as part of team, managing and leading Service Driven - customer, resident and partner focused
#####

Driven

Empowered and Accountable - taking ownership and leading when needed Performance Focused - being ambitious and going the extra mile
#####

Inclusive

One Organisation Mindset - believe in each others expertise Open and Honest Communication - we do what we say we are going to do
#####

Innovative

Forward Thinking - embrace change and open to new possibilities Problem Solving - go for clear and simple whenever possible

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.


We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.


We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.


We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.


Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).