Job Description

Thought Machine\'s mission is bold - to properly and permanently rid the world\'s banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 500 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We\'re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We\'ve been named AltFi\'s B2B Fintech of the Year, placed in the FinTech50, and named one of Europe\'s fastest-growing companies by the Financial Times in 2023.

As a technical writer, you will be vital in developing clear, concise, and comprehensive documentation for our APIs and other developer-related tools. Your primary responsibility will be to produce high-quality, user-centric documentation that empowers engineers to utilise our APIs effectively. This will involve close collaboration with cross-functional teams, including software engineers, product managers, and client services, to gather relevant information and ensure the accuracy and currency of the documentation.

Duties

• Develop and maintain API documentation, including guides, manuals, tutorials, and code snippets
• Collaborate with engineers and stakeholders to gather technical information and ensure documentation accuracy
• Research and understand API functionality, features, and best practices
• Present complex concepts in a clear and concise manner for developers of varying expertise
• Continuously improve documentation based on user feedback and reviews

Requirements

Essential

• Bachelor\'s degree in computer science, technical communication, or a related field
• Technical writing experience, preferably in API documentation
• Strong understanding of software development, RESTful APIs, and web technologies
• Proficiency in API documentation tools (e.g., Swagger, OpenAPI)
• Solid knowledge of documentation standards, structure, and style guidelines
• Excellent written and verbal communication skills
• Attention to detail and ability to ensure accuracy and consistency
• Experience working in an Agile environment
• Self-motivated with strong organisational and time management skill

Desirable

• Knowledge of cloud-based technologies, preferably AWS or GCP
• Experience in a fast-paced, rapidly evolving environment

Benefits

• Highly competitive salary
• Pension plan (match up to 7%)
• Life insurance - three times annual salary
• Competitive maternity (6 months fully paid) and paternity leave (4 week fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Private health insurance with Bupa for you and your family
• Health cash plan (including dental and optical)
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop up

Thought Machine are committed to making a measurable positive impact on people\'s everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn\'t precisely match the job description.

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