Job Description

Description

We are seeking a dynamic, energetic and knowledgeable IT Technician to join our IT Services Team on a fixed term contract for three months. The ideal candidate will demonstrate good working knowledge of various IT disciplines and will have a passion for IT and supporting others. The role entails Helpdesk and in-person support to College stakeholders across the breadth of the IT Service offer. This is a hands-on role which is varied and includes supporting large IT capital projects and ensuring stakeholders have access to functioning IT, resolving IT incidents (software and hardware) and supporting staff in their everyday IT use, in order to promote an excellent standard of IT for both teaching and learning and business support functions. A key focus of this position will be assisting the College's IT Services team with a major upgrade project to Windows 11 across both Rochdale and Middleton Campuses. Experience in an IT Support and/or an IT Service Delivery role is essential.

Key Responsibilities

To provide 1st / 2nd line technical support for all network connected hardware and software including: Supporting an infrastructure including: VDI, Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls, Servers and other IT peripherals. Deliver an outstanding IT service that is highly customer focused, responding to requests for support in line with department service level agreement. To continually improve through self-development; researching existing and new technologies to ensure current and future provision meets the needs of the College. Provide a consistent and highly responsive customer centered service to all College IT users, and manage the timely execution of customer requests, taking a systematic approach to achieving department standards and targets. Maintain effective communication with customers ensuring their needs are fully understood and they are kept informed of progress when completing tasks. Work as a team to provide support to colleagues in IT services and the wider college community, to carry out department objectives and work plans, in particular when providing cover, planning network improvements, maintenance, upgrades and capital projects, in and out of term time. Strong commitment to maintaining business continuity and implementing capital projects. Under the direction of the Head of IT, maintain network availability to all system users and perform all necessary maintenance. Install, configure, and support College IT hardware and software. Manage the hardware and software environment to ensure 24 7 *365 availability to both Staff and Students.
Perform daily management of the College backups and file archives stored on the network to assist with disaster recovery and business continuity. Assist in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges. Manage the change control process following College guidelines to minimise downtime to end users. Strong and regular commitment to CPD and maintaining up to date technical knowledge and expertise, to effectively deliver the role and meet department and organisational objectives. Any other duties of a similar level of responsibility as may be required.

Skills, Knowledge and Expertise

Qualifications

Essential Criteria

Educated to a minimum of a Level 3 qualification.

How Identified:

Application

Desirable Criteria
Professional IT related qualification i.e. Cisco, Microsoft, ITIL or PRINCE2

How Identified

: Application

Experience

Essential Criteria

Minimum of 1 years providing 1st / 2nd line support in a large virtualised environment using Microsoft Servers and Windows clients.

How Identified

: Application

Specialist Knowledge

Essential Criteria

1 years' experience of supporting the following technologies at a 1st / 2nd line level:-Large, complex virtual server infrastructure Large, complex virtual desktop infrastructure Enterprise server & storage (SAN) Solutions Backup and disaster management solutions Microsoft server infrastructure: - E.g. Active directory, Group policy, re-directed documents Microsoft Cloud: Exchange, SharePoint, Skype for Business, Teams Local and wireless network switching, patching and cabling OS support including Windows desktops / Microsoft Office

How Identified

: Application/ interview

Desirable Criteria

1 years' experience of supporting the following technologies at a 1st / 2nd line level:-Virtual Server Environment Virtual Desktop Environment Thin client deployment Network Storage Solutions Enterprise Firewall solutions Microsoft server infrastructure: - Forefront Identity Manager, SCCM Cisco LAN switching and programming/DNS/IPv4 and v6, PoE, etc. Wireless Technology IP Telephony

How Identified

: Application

About Hopwood Hall

We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester. Both campuses have ample free parking and subsidised restaurants.



We offer staff a range of benefits including free gym membership at our Middleton Sports Arena and generous holiday entitlement.

We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.



We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).

STAFF BENEFITS

Working at Hopwood Hall College comes with a wide range of benefits including generous holiday and sick pay entitlements.

Other benefits include:

Career average pension scheme Free gym membership at our Middleton Campus Sports Arena Purchase loans for computers and bikes Staff discount at the College's Riverside Salon, Sports Arena and Holiday Clubs On-site nursery (Rochdale Campus) Credit union for savings, low cost loans and life assurance Free on-site parking On-site Dog Kennels (spaces not guaranteed) An electric and hybrid car salary sacrifice scheme (with charging points on site) A cycle to work scheme Discounted public transport tickets Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 28 days plus bank holidays Christmas/New Year closure and the opportunity to buy additional holidays) * Subsidised bistro and refectory