Job Description

###

Position

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.


At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

The Opportunity

Join RIMOWA as our Store Technician for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design.


###

Job responsibilities

Tasks & Responsibilities

Assessment, Communication and Organisation:

Inspect the case with the client Ensure the client has realistic expectations about the quality and time of the repair Inform clients about the warranty rules Identify if the repair can be performed in the store or in the client care department Provide an update for the customer if necessary due to difficulties or delays Control the quality of a suitcase before it's sent back to customer Use the systems (RMS, consult the spare catalogue, check statistics, specify request for developments, use V3, queries) Keep workshop clean and organised Keep spare parts organised and quantities at the right level

Repairs in the store:

Use the correct parts and tools for any repair Perform main repairs according to Rimowa processes and standards Creativity regarding very old suitcases (rare repairs or without original spare part available) Maintenance and repairs of machines if possible

Coordinate repairs with the client care department:

Communicate with the client care department Inform the customer about the lead time

Stock conditions

Keep stock well organised Ensure to have the right kind and quantity of products in the stock Provide your KPIs to the Store Manager Enable Client Advisors to find products easily (explain your system) Ensure that the stockroom is easily accessible and follows all local Health & Safety guidelines Communicate to the store client advisors about out of stock items/items in tension Plan and execute stock count following Rimowa stock count written procedure

Communicate with the Head Quarter

Co-ordinate with head office for annual stock counts

Follow and control the orders:

Validate delivery invoices in a timely manner Supervise all deliveries and put them into the stockroom Liaise with the supply chain team in a timely manner with issues regarding delivery couriers etc.

If no repair in the store - Help the Client Advisor team in selling

###

Profile

Knowledge

Language

English - good written and verbal skills

IT Skills

V3 Microsoft Excel, Word and Outlook

RIMOWA related knowledge

Product knowledge Brand knowledge Market knowledge RIMOWA values

Beneficial Experience

Retail experience Skilled manual work First aid course Security course IT proficient

Maintain RIMOWA Grooming Standards

RIMOWA

MAISON

-----------------------

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.