Job Description

Job Function:

Responsible for administration within the Technologies & Field Support departments:


Administering all licenses and activations through the John Deere and Tuckwell systems Assisting with scheduling/booking jobs, monitoring progress and keeping customers updated Makes proactive calls to customers to promote services and offers. Ensure smooth running admin processes that result in work efficiency and happy customers Flexibility to assist with data entry tasks related to Technology, Field Support, Aftermarket or Sales teams

Essential Duties:

Customer experience and work planning:


Management of the Technology Subscription & License sales and renewals by ordering, activating and invoicing all licences and activations through the relevant systems. Inputting of Demo & Transport requests to the dealer business system to ensure demos are carried out in a timely manner. Utilise CRM to ensure the wider business is aware of the Technology and Field Support ongoing activities; ensuring data is inputted accurately and in a timely way. Producing After-Demo reports showing machine utilisation and performance. Manage all data privacy consent through the John Deere systems Makes proactive calls to customers highlighting current and future services and offers.




Efficiency and Profitability:


Assisting the team with scheduling and booking in jobs as required Checking all completed jobs to ensure they are complete and accurate for both parts and labour. Inputting work order repair stories. Processing invoices and credits within the required timescales. Ensures all warranty forms are with the Warranty Manager in the required time. Ensures all retail WIP is no older than 30 days. Books engineers' hours to the relevant jobs, ensuring accuracy and any discrepancies are resolved.

Skills and Qualifications:

An excellent ability to communicate effectively among a variety of people and happy to talk to customers on the phone and explain promotions Well organised with good time management skills Excellent attention to detail Competent with IT systems and able to learn new ones Self-motivated to get things done * A valid driving licence is required as there may be travel to other sites within the group.