Job Description

About McGregor Projects

McGregor Projects is a leading company specializing in social housing, planned maintenance, reactive maintenance, and healthcare. committed to delivering high-quality maintenance while maintaining a strong focus on health, safety, and environmental standards. We are dedicated to ensuring a safe and healthy working environment for all involved.

Job Summary

We are seeking a proactive and detail-oriented Field Support Administrator to provide essential administrative support to our teams. In this role, you will help out in various tasks such as assisting in diary management, manage service records, and facilitate communication between tradesmen, clients, and management to ensure efficient delivery of services. The ideal candidate will be highly organized, with excellent communication skills and the ability to handle multiple priorities in a fast-paced environment, helping to ensure smooth and effective field operations.

Duties & Responsibilities

- Provide general administrative support to the team.

- Manage incoming calls and e-mails related to field operations.

- Track and report on job progress, completion, and any issues encountered.

- Support with scheduling maintenance and repair jobs with field operatives and clients when needed.

- Maintain accurate records of equipment, parts and inventory.

- Quality support by liaising with clients, suppliers and internal teams to ensure timely, efficient and quality service delivery.

- Support health and safety compliance documentation and reporting.

- Assist in the preparation of work orders, invoices and other documentation.

- Assist in managing job logs, service records, and maintenance schedules.

Qualifications & Experience

Education

- Minimum of GCSE's or equivalent qualifications

- A higher qualification such as an NVQ, HND, or degree in Business Administration, Office Management, or a related field is advantageous.

Certification

- Certification in administrative or office software (e.g., Microsoft Office Specialist) is advantageous.

Experience

- Previous experience in administrative or support roles, ideally within facilities management, maintenance, or a related industry.

Knowledge

- Understanding of maintenance or facilities management processes is desirable, but not essential.

- Familiarity with health and safety standards and regulations.

Skills

- Excellent organisational and time-management skills

- Strong communication and interpersonal skills

- Ability to multitask and prioritise effectively

- Problem-solving skills and attention to detail

- Customer service orientation

Technology

- Proficiency in Microsoft Office Suite

- Experience with Field Management Software is a plus

- Familiarity with basic database management and reporting tools.

What we offer

Opportunities for professional development and career growth

A supportive and collaborative work environment

Employee Assistance Program

Competitive hourly rate of pay

Job Types: Full-time, Permanent

Pay: 27,976.00 per year

Benefits:

Health & wellbeing programme On-site parking
Work Location: In person