Job Description

Role - Technology Analyst
Technology - Desktop Support
Location - London, UK
Compensation - Competitive (including bonus)

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Technology Analyst, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Key Responsibilities:
Desktop Support Engineer provides on-site technical support for end-user devices, peripherals, and network connectivity. This role involves physical troubleshooting, hardware installation, and coordination with remote support teams to ensure smooth IT operations.

• Provide on-site support for desktops, laptops, printers, and other peripherals.
• Provide meeting room support and VIP support to business.
• Perform hardware installations, replacements, and basic repairs.
• Assist with network connectivity issues and cable management.
• Act as the local point of contact for remote IT teams during incident resolution.
• Maintain inventory of IT assets and ensure compliance with company standards.
• Document issues and resolutions in the ticketing system.

Required Skills & Qualifications:

• Basic knowledge of Windows/Mac OS and common office applications.
• Familiarity with hardware troubleshooting and peripheral setup.
• Good communication and coordination skills.
• Ability to lift and move IT equipment as needed.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Interest Group
Infosys Limited
Job Role
Technology Analyst - IT Services
Company
ITL UK

Skills Required