Job Description

Details

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Reference number

431526
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Salary

80,000 - 85,000
plus bonus and benefits
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Grade 6###

Contract type

Permanent###

Business area

Venue Operations###

Type of role

Information Technology

Operational Delivery###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Westminster, London

About the job

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Job summary

We are seeking a dynamic and visionary Technology Director to lead the QEII Centre's technology strategy and operations. This pivotal role holds overall accountability for the Centre's audio-visual and IT infrastructure, ensuring seamless, cost-effective service delivery for both clients and staff. You will drive innovation, manage AV/IT projects, and lead the in-house AV team branded "QEII Live", delivering exceptional event experiences.###

Job description

Job Purpose:

The postholder has overall accountability for both the audio-visual and IT infrastructure for the organisation ensuring smooth and cost-efficient operational delivery of services for both clients and staff whilst addressing technical issues and event market requirements and growth opportunities both internal and external.


The postholder will manage and direct AV/IT sales, revenue growth strategies, review and implement new technologies, and provide technical guidance to internal teams and clients.



The postholder will develop and enhance the QEII AV in house team, branded "QEII Live".


You will work with the CEO and Directors to develop and implement a forward-looking technology strategy including any necessary improvement work programs, contribute to the development of an annual business plan, and budgets, demonstrating strong leadership capability and role model behaviours aligned to our core values - Teamwork, Quality, Exceptional, Innovation and Integrity.

Main Areas of Responsibility

AV/IT

Overall accountability for AV/IT service delivery including conference and exhibition set ups; branding and design; digital signage; Wi-Fi; and staff IT workstations and systems. Management and implementation of AV and IT related projects both "front of house" and "back of house". Preparation and coordination of tender processes for Capex projects and ensuring Capital Investment plan is Responsibility for managing AV/IT budget and contributing to revenue targets. Health and safety as it relates to AV/IT, including electrical safety; working at height; and cyber security Manage the licensing and availability of IT applications including but not limited to Microsoft 365, Ungerboeck/Momentus venue management platform, AutoCAD, and Adobe Suite products Manage the IT infrastructure, including networking, servers, and workstations. Instill and operate an IT service desk and oversee the creation of new starters and the leaver's process.

Customer and Service delivery

Overseeing event delivery for AV Production and ICT services, ensuring the Centre is presented to clients in accordance with our brand and quality standards. Drive new revenue streams both internal to the QEII and externally (where feasible and commercially viable); To ensure that customer complaints are dealt with/resolved in a prompt and professional manner, personally handling complaints as and when required; taking necessary steps to apply lessons learned from feedback processes, liaising with the CEO Office and other Directors; use KPI's and SLA's where required Work in close collaboration with the Sales & Marketing Director and Operations Director to provide a holistic approach to customer service, systems, and processes, drive standards, and improve venue and event delivery; and anticipate and address issues, leading and collaborating to ensure all teams are equipped to deliver the customer experience together as one Maintain and drive the AV technical strategy and leading-edge ICT infrastructure to ensure the Centre can deliver all aspects of events to the high standards required to meet expectations and maintain the Centre's reputation for delivering outstanding technical deliver and customer Explore the use of AI (artificial intelligence) in the AV next generation service delivery.

Leadership and Relationship Management

To lead the QEII Live team to be high performing and motivated, consistently meeting or exceeding customer expectations as well as maximising revenues and profitability. To work collaboratively with the QEII Directorate in driving forward the business strategy and fostering an inclusive and forward-looking culture. To coach and develop staff, particularly in the delivery of a 'customer experience' and 'whole event' approach; implement succession planning where needed. Build relationships with tech freelancers; 3rd party suppliers; SAAS providers; and other service providers to create a strong network of support for the QEII Live team and ICT team. Active and effective membership of QEII Boards, Committees and Meetings, producing clear, concise and meaningful briefing/information and reports as required; support the QEII's sustainability targets and deliverables. Engagement and liaison with external event industry

Data Protection

Act as the QEII DPO (data protection officer), oversee the Data Protection and Data Retention policies and the cyber security policies. Oversee records management including structured data folders, data retention periods and information asset register.

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties and responsibilities. The job description will be reviewed regularly and may be changed in the light of experience and changed circumstances.

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Person specification

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Experience

Technical Expertise

Essential:

Experience of managing AV and IT systems, including hardware, software, and networking Leads and manages technical projects, ensuring timely and successful implementation of new technologies. Resolves technical issues, provides technical support, and trains staff on using technology. Develops and implements technical strategies, ensuring the organisation's IT and AV needs are met. Oversee the audio and visual production process for events and productions. Design, set up, and operate AV equipment for events and productions. Provide technical input for a variety of events, including conferences; exhibitions; fashion shows; AGM's; etc. Support and advise the technical and sales teams on commercial aspects and revenue driving.

Desirable:

Experience of managing and operating a multi-million-pound event delivery organisation; Experience of the industrial theatre sector or the arts or event production

Leadership Expertise:

Demonstrated expertise in customer delivery, with a strong commercial track record of developing customer-facing strategies that enhance customer retention and drive revenue. Proven experience in leading, managing, and developing diverse, high-performing teams. Strong background in managing organisational change and transformation initiatives. Exceptional interpersonal and client liaison skills, with a focus on stakeholder engagement. Skilled in producing succinct and well-structured reports, business cases, and board-level papers. Maintains up-to-date knowledge of emerging technologies and trends in the IT and AV industries ###

Behaviours

We'll assess you against these behaviours during the selection process:


Leadership Working Together Seeing the Big Picture Delivering at Pace Managing a Quality Service

Benefits

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Alongside your salary of 80,000, Queen Elizabeth II Conference Centre contributes 23,176 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

QEII benefits will include:

Bonus scheme (discretionary) calculated on corporate and individual Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day Subsidized staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme On site cycle rack 3 days paid volunteering Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours.

How to apply

Please submit the required documentation listed below to hr@qeiicentre.london by 11pm on 17th October 2025 if not provided your application will not be taken forward. Late applications will not be considered.

A

current CV

, including your educational and professional qualifications and full employment history explaining any gaps, and highlighting key achievements. A

supporting letter

, no more than

two A4 pages

, explaining why this appointment interests you and how you meet the criteria set out in the job description. There will be a two-stage interview process. where candidates will be required to give a presentation at a second interview. Applications will be sifted on candidates' experience against the requirements of the role week commencing 20th October 2025. Interviews will take place on 28th /29th October 2025 2nd stage interviews will take place week commencing 3rd November 2025.

Diversity

The QEII Centre is committed to ensuring equality of opportunity and that all our systems and processes are fair, open and objective. We endeavour to promote this approach in those with whom we come into contact. We are responsible for ensuring that the highest principles of equal opportunities policy are put into effect.



As an equal opportunities' employer, we make no distinction between people on grounds of their race, ethnic or national origin, age, religion or belief, sex, marital status, disability, part time status or sexual orientation.

Equality Monitoring

As part of our commitment to equality, diversity, and inclusion, applicants will be invited to complete an equality monitoring form as part of submitting their application. This information is confidential and used solely for monitoring purposes.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : HR Department Email : hr@qeiicentre.london Telephone : 02077984012
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Recruitment team

Email : hr@qeiicentre.london ###

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.


https://qeiicentre.london/about/join-the-team/