Job Description

Shape the future of tech at Starbucks



We're looking for a dynamic Technology Operations Manager to lead the delivery of secure, high-performing tech services across Starbucks' EMEA markets. You'll ensure our systems--from in-store tech to enterprise platforms--run smoothly, securely, and support our partners every step of the way.

What You'll Do:

Lead day-to-day tech operations across EMEA Manage incidents, changes, and service improvements Champion the in-store partner experience Collaborate with vendors and internal teams Drive performance through data and KPIs

What You'll Bring:

Experience in tech ops or service management (retail a plus) Strong ITIL knowledge and stakeholder skills People leadership experience and a service-first mindset Flexibility for on-call support and occasional travel

Why Starbucks?

Hybrid working (50% in our London office) Inclusive, people-first culture Opportunities to grow and make a real impact 4% flexible benefits Pension Leadership Stock Plan 30% Starbucks Instore discount Free weekly coffee bag, VIA instants or Nespresso Pods Private Medical Insurance Life Assurance

Perks at Work Discount Site 25 Days Annual Leave 10% discretionary bonus


Ready to deliver tech with purpose? Apply now and join a brand that puts people at the heart of everything it does.