Job Description

Description

We're looking for a skilled and proactive IT Service Desk Team Leader to support and improve IT systems across the St Austell Brewery group.


In this hands-on role, you'll be responsible for the research and resolution of incidents and requests related to the use of IT software products and services across the business. From deploying, maintaining, and repairing key IT infrastructure to improving customer experiences, you'll be at the heart of keeping our systems stable, secure, and responsive.

About You

Proven team leadership experience with the ability to mentor and develop others Excellent communication skills and the ability to translate technical info for all audiences Experience in 1st and 2nd line support roles Sound understanding of client technologies and business systems software Strong troubleshooting skills across hardware, software, and networking Skilled at working independently and under pressure Solid judgment and decision making ability, especially under pressure Comfortable leading IT lifecycle management, from patching to upgrades Familiarity with IT service management best practice (ITIL knowledge) A customer focused approach

Desirable:

Experience supporting infrastructure in 1st to 3rd line roles Networking qualifications (e.g. CCNA or above) Server certifications (Microsoft, Hyper-V, VMware) Project qualifications (PRINCE2, Agile) Deep knowledge of Windows Server environments (including AD, Exchange, SQL) Proficiency in virtualisation (Hyper-V, VMware) and storage solutions (SAN/NAS) Understanding of telephony/VOIP and enterprise networking equipment

What We Offer

25 days annual leave (plus 8 bank holidays) Competitive pension scheme 30% discount on food & drink and 50% discount on accommodation Westfield Health Rewards Fantastic training and career development opportunities

Additional Information

St Austell Brewery is an Equal Opportunities employer. We encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.


We welcome requests for flexible working.


Early applications are encouraged as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time.


Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won't be accepted, nor the fees associated with them.


Join us at St Austell Brewery and be a part of our vibrant and dynamic team, driving success in one of the most beautiful regions of the UK.




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