Job Description

Location

Glasgow

Sector:

Digital & Technology, Finance & Banking

Job type:

Contract

Salary/Rate:

Circa 200

Contact:

Henry Linnecor

Contact email:

hlinnecor@skillfindergroup.com

Job ref:

19319USER_79

Consultant:

Henry Linnecor
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Technology Support Engineer

Responsibilities:

As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.


Develop and maintain strong relationships with vendors to facilitate effective issue resolution. Proactively identify potential issues and implement preventive measures to enhance system stability. Create comprehensive documentation for processes and procedures to support team knowledge sharing. Engage in continuous learning to stay updated on industry trends and best practices in technology support. Assist in training and mentoring new team members to foster a collaborative work environment.

Skills:

Active Directory Customer technical support Incident management IT Troubleshooting * Problem management