Job Description

Salary: 25,989 - 29,064

Grade: E-F

Vacancy Hours: 37 per week - some travel and out of hours work may be required

Contract Type: Permanent

Location: Harrogate, North Yorkshire

Experience / Qualifications

An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes A good level of Windows operating system experience Broad technical knowledge of pc's/laptops/peripherals and their architecture A working knowledge of current software packages - Microsoft Office etc. ICT industry experience Experience of working as part of a team

Role summary

This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.



We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post may be for you.


The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.



The team implements a toolkit of IT hardware, software and licencing to meet agreed targets and deliver a high quality of customer support. It is a practical role and requires some physical effort when moving IT hardware or setting up office spaces.



Technology Support Engineers work in areas across the County. We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where a Technology Support Engineer travels between areas.



Our aim is to provide local support to our customers who are based in the community. Working for IT in North Yorkshire Council requires flexibility and self-motivation alongside active participation in teamwork.


The Technology Support Engineers are a mobile team who work with our internal customers in their workplace environments to resolve IT incidents and queries. The team knowledge and upskilling on the key productivity features and drive the access to a vast range of IT tools to help colleagues realise their IT business benefits.


It can be fast paced environment at times, and elements of the role will require decision making in high profile situations. A calm measured approach will be essential. It is an exciting time to join the Technology Support team as we help navigate our customers through an evolving technical landscape.


This position is primarily office-based, with opportunities for hybrid working across various sites and occasional home working when required.



Some travel will be necessary for this post and a valid driving licence is necessary.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.



These include:


a local government pension scheme with 18.1% employer contribution salary sacrifice schemes employee discount benefits including shopping, supermarkets, gym discounts and more! travel loans Health Assured - confidential help and support for your wellbeing




For an informal conversation about this opportunity, please contact gail.watson@northyorks.gov.uk

Key Documents:

Job description: Technology Support Engineer Grade E and F.docx


Total rewards | North Yorkshire Council

Key Dates:

Closing Date: 07 December 2025

Interview Dates: week commencing 15 December 2025

Venue for Interview: Harrogate




NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.


North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Technology Support Engineer

Salary:

25,989 - 29,064

Posted:

25/11/2025

Closing date:

07/12/2025

Closing time:

23:59