Job Description

About LCM Environmental

For over 35 years, LCM Environmental has been nationally recognised as a leader in Fuel Management Compliance, Infrastructure and Environmental Services across the Downstream Fuel sector.

Covering the entirety of the UK, and with European capabilities, LCM is on a continuous mission to revolutionise the landscape of the Fuel Management sector in terms of innovation, technology and benchmarking of standards across planning, safety & performance.

LCM's strategy to distinguish itself as the elite industry specialist, has been highlighted via significant investment in its people, training, equipment and business acquisition, further developing its service spectrum to an extensive client portfolio.

In addition, LCM Environmental proudly hold ISO 9001 (currently working towards ISO 14001 & ISO 45001) and multiple other accreditations which are passionately abided by to allow every member of staff to work with the upmost

integrity

, safe in the knowledge that the work we are doing is planned, executed and reviewed to exceptional standards.

The wide and varied range of service provided by LCM Environmental has enabled us to showcase our

adaptability

to provide improved

reliability

, a

customer focused

service and a team of Engineers working with confidence, knowing that on-site & cross-divisional

teamwork

will support LCM Environmental's ambitious, but achievable, growth targets for 2025/26 and beyond.

At LCM Environmental, we pride ourselves on delivering exceptional service across the fuel and environmental services sector. We're a forward-thinking, people-first business that values integrity, teamwork, and continuous improvement. Our Sales Team plays a pivotal role in driving growth and building lasting relationships with our customers, and we're now looking for a passionate and proactive

Telesales Executive

to join us.

The Role

As a

Telesales Executive

, you'll be based at our Padiham office, working closely with colleagues across Sales, Projects, and Marketing. You'll be responsible for engaging with both new and existing customers, identifying opportunities, and helping them access the full range of services and solutions LCM offers.

This role is ideal for someone who thrives on building rapport over the phone, enjoys the challenge of cold calling, and is motivated by targets and results. You'll be supported by a knowledgeable team and given the tools and training to succeed.

Key Responsibilities

Sales & Customer Engagement

Proactively make outbound calls to prospective customers using a designated call list, online research tools and self-generate leads. Confidently handle inbound sales enquiries, distributing them to the relevant project manager and where possible converting to opportunities. Cross-sell and upsell products and services to maximise customer value and satisfaction. Build strong, long-term relationships with clients, becoming a trusted point of contact.

Account Management & Collaboration

Manage and nurture existing accounts, identifying new sales opportunities within them. Work closely with Project Planners and Project Managers to support the quoting process for larger projects. Collaborate with the Marketing Team to follow up on campaign leads and set appointments for relevant staff.

CRM & Quotation Accuracy

Prepare accurate quotations using our CRM system, ensuring: All company and contact details are correct Customer purchase orders are received and logged Pricing reflects the latest system price list Credit checks and new customer onboarding procedures are followed

Lead Generation & Market Development

Generate new leads under the guidance of your line manager, using a mix of data sources and research. Identify and research potential clients and market sectors to expand our reach. Participate in trade shows, conferences, and community events to promote LCM and build brand awareness.

Customer Service & Problem Solving

Investigate and resolve customer service issues, ensuring a positive experience and maintaining our reputation for excellence. Provide feedback to internal teams to help improve processes and customer satisfaction.

What We're Looking For

Essential Skills & Experience

Minimum 1 year of experience in telesales or B2B sales Preferable background in fuel or electrical sales Proven ability to build rapport and close sales over the phone Strong communication and interpersonal skills Comfortable with cold calling and lead generation Analytical mindset with attention to detail Experience in the fuel industry is highly desirable

Personal Attributes

Self-motivated and target-driven Eager to learn and grow within a supportive team Professional, positive, and customer-focused Able to work independently and as part of a team

Language Requirements

Fluent in English (required)
Job Types: Full-time, Permanent

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Work from home
Experience:

Tele Sales: 1 year (required) B2B sales: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person