Job Description

Job description

Digital Transformation Specialist

Reporting To:

Engineering Manager

Salary

: 27,500 - 31,000 DOE + Benefits + Company Vehicle

Location

: Field Based / Remote (With occasional travel to Leeds HQ)

Schedule:

Monday - Friday + Weekend Overtime (as required)

Job Type:

Full-Time, Permanent

Join Lily - The Home of Digital Transformation

We're Lily, a multi-award-winning Managed Service Provider delivering cutting edge IT and Communications solutions to businesses across the UK. From future-proofing operations while reducing costs, increasing revenue, and improving efficiency.

Our culture is built on Passion, Performance, Inspiration and Integrity. If you thrive in a high energy environment where no two days are the same, and where, success is celebrated, you'll fit right in with our growing team.

About the Role:

As a Digital Transformation Specialist, you'll be a key player in delivering and supporting cutting-edge telecoms and IT infrastructure across the UK. Whether its full system installs (telephone and cabling), troubleshooting a VoIP issue, or programming hosted (IP/VOIP) telephone solutions, you'll bring solutions that work, right first time.

This field-based role offers flexibility with support from our Solution Delivery team, who manage your diary, logistics, and equipment so you can focus on delivering an exceptional customer experience.

Key Responsibilities:

Plan and coordinate installation of telecoms equipment and infrastructure

Install, configure, and maintain hosted telephony (IP/VoIP) systems

Troubleshoot and resolve system faults both remotely and on-site

Installation and fault finding of hosted and VOIP telecom solution

Conduct comprehensive site surveys

Terminate and install Cat5e/6 cabling

Deliver on-site or remote customer training and user support

Identify and act on recurring issues and process improvement opportunities

Maintain accurate records of all engineering activities

About You:

You're a skilled field engineer with a solid background in telecoms, networking, comfortable working independently or as part of team. You take pride in your work, always go the extra mile for customers, and have a can do, solutions focused mindset.

Essential:

3+ years' experience in a similar technical/field-based role Strong interest in telephony and IT (IP/VOIP) technologies Excellent time management and organisational skills Proven ability to resolve technical issues under pressure Full UK driving licence Friendly, customer-focused, and adaptable

Technical Must-Haves:

Hands-on experience with systems like Horizon, LG PBX/IP/hosted platforms Network troubleshooting (TCP/IP, routing, switching. VPNs, DNS, DHCP) System programming, diagnostics, and fault resolution WiFi design, implementation, and support Understanding of Windows, macOS, Mobile apps Familiar with moves/adds/changes for PBX and hosted systems

Desirable:

Experience with Microsoft platforms (Active Directory, Office 365, Share Point, Exchange) Willingness to join out-of-hours support rota Ability to support and mentor less experience engineers

What We Offer:

Competitive salary (27,500 - 31,000 DOE)

Commission opportunities

Company car + fuel card

Company expense card

Company pension

Gym membership

Regular company updates

Supportive, high-performance team culture

Job Type: Full-time

Pay: 27,500.00-31,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Digital Transformation Specialist