Job Description

About the role

MAB's team of Telephone Account Managers (TAMs) handle the day-to-day support of the field Sales teams and National Sales Director. As a TAM you will be dealing directly with our Sales team and our network of advisers to enable them to operate more efficiently, by aiding implementation of new initiatives throughout the network.

Key Responsibilities

Provide effective communication and handle day to day operational issues, following up on any corrective action plans. Develop business relationships with MAB accounts and field sales structure. Onboard new advisers to MAB. Be responsible for proactive follow up of any MAB current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand MAB central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Have a full understanding of all key projects including delivery programme - providing feedback from proactive call out plans. Have marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adhere to all company policies and procedures as set by the company and National Sales Director. Maintain generic knowledge of the financial services industry and knowledge that is deemed necessary.

o Have a key understanding of MAB systems including MIDAS and banking. o Work closely with MAB product providers and maintain key contacts to assist in any problem solving.

Act in accordance with the requirements of the GDPR at all times. Deputise for other members of staff as required by the business. Ensure knowledge and understanding in areas of compliance and regulation is maintained as required.

About You

Great interpersonal skills with the ability to build rapport quickly with customers and external stakeholders. You'll have a Customer Service/Account Management background. A professional approach with the ability to influence at all levels. Exceptional communication skills, both written and verbal A confident telephone manner with good objection handling skills. You're self-motivated with a positive and "can-do" attitude. The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure.

Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.


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Capital House, Derby, DE24 8QR