Job Description

Shawbrook


Retail Mortgage Brands


Glasgow, Scotland, GB


Posted on September 9, 2025

Employer reference:

REF1449Q

The Opportunity

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Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.


We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.


The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.


Work with us because you:

Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

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We are seeking a dynamic and results-driven Telephone Business Development Manager to join our growing team in Glasgow, United Kingdom. In this pivotal role, you will be responsible for driving business growth through proactive telephone-based sales and client relationship management.

Develop and implement effective telephone-based sales strategies to achieve and exceed revenue targets Identify and pursue new business opportunities through cold calling and lead generation Nurture and expand relationships with existing clients to maximise revenue potential Conduct thorough needs analyses to understand client requirements and propose tailored solutions Collaborate with internal teams to ensure smooth delivery of products or services Maintain accurate records of all sales activities and client interactions in the CRM system Forecast sales pipeline and provide regular reports on performance metrics Stay abreast of industry trends and competitor activities to inform sales strategies Participate in team meetings and contribute to the continuous improvement of sales processes

The Person

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Proven track record of success in telephone sales or business development roles Excellent verbal communication and negotiation skills Demonstrated ability to meet and exceed sales targets consistently Proficiency in using CRM software and sales forecasting tools Strong time management skills and ability to prioritise effectively Expertise in cold calling and lead generation techniques Experience in managing and nurturing client relationships Bachelor's degree in Business, Marketing, or a related field (preferred) Relevant sales or business development certifications (preferred) In-depth knowledge of industry trends and B2B sales processes Resilient and self-motivated with a results-oriented approach Ability to work independently and as part of a collaborative team

Reward

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Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success * Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done