Job Description

Join Our Team as a Telephone Business Development Manager!

Location -

Remote

Hours

- Monday - Friday 09:00-17:30

Are you a dynamic and driven individual with a passion for building successful relationships? Join our team at Kensington as a Telephone Business Development Manager and make a significant impact in the mortgage industry!

About the Role:

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As a Business Development Manager at Kensington, you will focus on building and developing successful relationships with mortgage intermediaries through inbound and outbound telephone activity. You will work alongside a field-based Business Development Manager to ensure that mortgage intermediaries receive the best possible sales support, in relation to Kensingtons products and criteria and how they meet the needs of potential customers.

Key Responsibilities:

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Customer and Relationship Management:

Be the first point of contact for mortgage intermediaries, providing excellent broker sales support and managing inbound call volumes within agreed service levels. Develop relationships through dynamic questioning techniques and effective cross-selling of Kensingtons offerings.

Pre-Application Support:

Provide pre-application submission support to brokers using Kensingtons online portal, assisting with technical issues and reviewing declined/referred applications to convert them into quality submissions.

Outbound Calling Plan:

Collaborate with the field-based Business Development Manager to devise a structured outbound calling plan in line with account segmentation.

Exhibitions and Events:

Attend external exhibitions and events to enhance Kensingtons presence in the broker community. Process Management: *Work with the field-based Business Development Manager to segment relevant databases and maximize contact strategy within field, BDU, or campaign teams
Risk and Compliance Management: *Ensure responsibilities regarding Treating Customers Fairly, Prevention of Financial Crime, and adherence to company policies are carried out effectively.

Experience, Knowledge, and Skills:

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Competitor Awareness:

Demonstrate knowledge of main competitors and their service levels/key products and criteria.

Product Knowledge:

Possess detailed knowledge of product ranges and promote key selling points.

Criteria Knowledge:

Understand lending policy and underwriting processes and apply this knowledge to new business enquiries.

Commercial Awareness:

Display informed knowledge of market conditions and regulatory issues when conversing with internal and external customers.

Regulatory Knowledge:

Act with integrity at all times and promote good customer outcomes through structured broker support.

Why Join Kensington Mortgages

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At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive

Ready to make a difference?

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If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.


15-Aug-2025

Maidenhead

Vacancy Description :

Telephone Business Development Manager

022223

Daniel Morris