Job Description

The Role

Are you someone with enthusiasm and belief in providing excellent customer service? Do you love working in sales? Do you want

excellent earning potential

with a super simple,

excellent commission scheme?

If so, we are looking for people like you to join our frontline Customer Experience team as an advisor. You will be the

backbone

of our business by supporting and being there for our customers.

We are more than a

team

at The London Mint Office - we are a

family

, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and

personal

service every single time.

Your Future with Us

We are

passionate

about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.

Wondering If You're What We're Looking For?

We believe in a completely

personal

environment, where you're treated like you want to be treated. We're

committed

to working together to build a

community

where everyone feels they belong. Everyone is

welcome

at The London Mint Office.

Key responsibilities:

Delivering first class customer experience.

Take inbound calls from customers

Make outbound calls to follow up and offer our new and existing products with our customers.

Managing complaints to avoid escalation

Advising of products and services, upselling, and providing general information.

Go the "extra mile" to meet customer needs.

Consistently striving to achieve sales and call targets whilst always maintaining quality.

Maintain customer information in the Company database.

Accurately process customer orders and payments.

Manage customer enquiries, resolve account queries effectively.

Preserve the company's excellent reputation.

Target driven and determined to make a difference.

To be a part of our team we need you to be an excellent communicator, have excellent people skills and must be comfortable dealing with all client queries as well as presenting products over the phone.

The position offers an hourly rate of 12.21 with an excellent commission scheme which is uncapped.

From all of our colleagues and any potential colleagues we expect

.

Ability to learn about our products and ensure our customers can visualise them

Excellent communication and interpersonal skills

The ability to remain self-motivated

Proven experience of working as part of a team to meet targets and deadlines

6 Months of previous Customer Service/Telesales Experience Essential.

Job Types: Full-time, Permanent

Pay: 26,984.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday Weekend availability
Experience:

customer service: 1 year (preferred)
Work Location: In person