Job Description

Telephone Sales Support Landbay is a customer-obsessed mortgage platform creating better ways to buy-to-let. Our vision is to be the go- to funding partner for the private rental sector. We bring together the right people & partners, harness our data and technology along with market expertise to deliver remarkable experiences to satisfy our customers, whatever shape or size their needs. Landbay is a fun place to work where everyone's goal is to work hard to ensure that our customers get great service, good products, and that Landbay succeeds. This is a great opportunity to work in a business that will provide you with exposure and knowledge that you would not gain working for a large institution. Landbay has a flat management structure where everyone pulls their weight, so your contribution will count every day. For more information about Landbay please visit our website: https://landbay.co.uk/about-us The Role: This role provides proactive and reactive support to mortgage broker partners, acting as the first point of contact for inbound broker queries while driving outbound activity to support pipeline conversion, broker engagement, and BDM productivity. The role is critical in strengthening broker relationships, accelerating case progression, and expanding broker activation across the network. Key Responsibilities Contribute towards a center of excellence for fist line broker support: triaging and resolving queries effectively across multiple platforms on a variety of matters Handle inbound queries including phone, live chat box and emails, regarding case updates, criteria support, platform access and SLA chases, etc. providing clear, accurate and timely information. Onboard and own new broker registrations, ensuring successful first-case engagement while also re-engaging dormant brokers to generate business Promote and follow up on broker attendance for events, webinars and roadshows Monitor and track DIPs, applications and completions and communicate timely case updates Deliver to a set of clear KPIs and deliver genuine value to the BDMs they support and contributing to regional target Cover as the regional support buddy to 2-3 field-based BDMs Contribute to pipeline conversion by cconducting structured outbound calls to progress outstanding DIPs/docs and move brokers to full application and drive retention activity Gather market and competitor intelligence through broker conversations; share insights with Sales & Marketing Ensure all broker interactions, case updates and outbound activities are accurately recorded in the CRM and internal systems Deliver consistently high-quality service ensuring accuracy, professionalism and compliance. Identify potential risks, errors, or complaints and escalate appropriately. Contribute and share ideas to improve ways of working Desired Skills & Experience Essential: Experience in sales support, tele-sales, customer service, or mortgage broker support Strong communication skills and professional phone manner Ability to deliver to set KPIs and targets Ability to manage a busy inbox, prioritise work, and meet SLAs Confidence engaging with external partners and stakeholders High attention to detail and accuracy in logging/processing information Data minded with the ability to translate data to produce ideas/results Desired: Knowledge of mortgage intermediary market or financial services CRM and telephony system experience Familiarity with pipeline management and outbound sales processes Location & Logistics The position is based in Victoria, central London, reporting to the Sales and Distribution Director. The role is a hybrid working role which will require 3 days in the office with the ability to work from home up to 2 days weekly. Benefits Participate in a regional on target earnings bonus scheme Regular Social events Generous holiday entitlement Generous pension scheme Health insurance Enhanced maternity/paternity leave Life Insurance Cycle to work scheme