Job Description

Company Description
At Bluecrest, we're more than a health assessment provider - we're the health intelligence company. Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.
Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK's leading health intelligence company, delivering vital health insights to over a million people every single day.
We're proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.
Join us in shaping the future of health intelligence, where your work makes a real difference, every day.
Position
Sales Support Team Leader
Worthing, West Sussex - Hybrid
Full time, Permanent
31,375 per year plus a competitive performance bonus structure and various company benefits
As a Sales Support Team Leader, you will lead and motivate a team of Sales Support Advisors, ensuring they deliver exceptional sales-support to our customers, across our B2B, B2C and Strategic Partnership networks. You will play a pivotal role in ensuring your team drives sales, whilst providing outstanding customer service.
Your key responsibilities, will include overseeing the daily operations of the sales support function, ensuring that sales support agents are engaging with their customers to understand their needs and provided tailored solutions that align with our products and services, whilst maximising conversion of enquires into sales. Your communication skills, persuasion abilities and commitments to achieving targets will be key to your success in this role.
The ideal candidate is a proactive and positive leader with strong organisational skills, a passion for driving team performance and a keen focus on achieving sales targets, whilst continuing to promote an outstanding customer experience.
What can we offer you in return? *
Balance & Support

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

*After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities

• Lead, monitor and develop a team of Sales Support Advisors, ensuring high performance and motivation, across both Inbound and Outbound activities.
• Oversee the team's day to day activities, ensuring sales enquires are processed accurately and efficiently, whilst maximising conversion opportunity.
• Monitor team and individual performance, providing support and feedback to improve capabilities and performance.
• Working collaboratively and take accountability to ensure that team goals, KPIs and sales targets are achieved.
• Act as a point of escalation for complex sales enquires or issues, ensuring a positive outcome and high level of customer satisfaction.
• Provide support to the sales support function by handling incoming sales enquiries across multiple channels, as needed.
• Analyse sales support metrics to proactively identify areas for improvement and drive operational efficiency.
• Support the recruitment and onboarding of new team members.
• Ensure teams compliance with company policies and procedures.
• To be open and proactive to coaching, feedback and sales skills training.
• To achieve an industry standard of Quality Assurance score of 95%
• To adhere to ISO 9001 and internal sales policies.
• The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

Requirements
What we need you to have

• Minimum 2 years previous experience in a sales leadership role, preferably with a Contact Centre environment.
• Strong leadership skills.
• Experience in coaching, with the ability to mentor and develop a team of sales support advisors in both processes and product knowledge.
• Excellent verbal and written communication skills, with the ability to build rapport with both internal and external customers.
• Flexibility to adapt to multiple tasks simultaneously in a fast-paced environment.
• Dynamic and performance/results-orientated individual.
• Proficient is use of Microsoft Office tools.
• Strong organisational skills
• Excellent sales/persuasion and negotiation skills.
• Works will in a team environment.
• Professional telephone manner.
• Personal integrity and pride in work.
• Excellent planning and organisation.
• Strong analytic skills.
• Interest in health care is desirable.

*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Other information
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We're excited to learn more about you!
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.

Skills Required