Job Description

About Us

Eden Horticulture is one of the UK's leading hydroponics distributors in the horticultural industry, supplying a wide range of quality products to retailers nationwide. We pride ourselves on offering exceptional service, expert advice, and building long-lasting relationships with our customers. As we continue to grow, we're looking for a driven and enthusiastic Telesales Account Manager to join our friendly and energetic sales team at the Telford Head Office our family-run business.

The Role

As a

Telesales Account Manager

, you'll be responsible for managing and growing a portfolio of existing trade customers while developing new business opportunities through proactive outbound calls and relationship building. You'll be the main point of contact for your accounts, ensuring customers receive outstanding service and support.

Key Responsibilities:

Manage and develop relationships with existing customers to maximise sales opportunities.

Proactively contact potential new customers to introduce Eden Horticulture products and services.

Handle inbound sales enquiries and process orders accurately and efficiently.

Maintain a thorough understanding of our product range and promotions.

Work closely with the wider sales and operations teams to ensure customer satisfaction.

Achieve and exceed sales targets and KPIs.

Maintain up-to-date records in the CRM system.

About You

We're looking for someone with enthusiasm, confidence, and a natural ability to build rapport over the phone. You'll thrive in a sales-driven environment and have a passion for providing first-class customer service.

Essential Skills & Experience:

Proven experience in telesales, account management, or similar sales roles.

Excellent communication and negotiation skills.

A positive, proactive attitude and strong work ethic.

Ability to manage multiple accounts and prioritise workload effectively.

Good IT skills, including CRM systems and Microsoft Office.

Experience in the horticultural, wholesale, or related industry is advantageous but not essential.

What We Offer:

Competitive salary of 28,000 - 35,000 (depending on experience).

Uncapped commission and performance-related incentives.

Full product training and ongoing development opportunities.

Supportive team environment within a growing business.

On-site parking and modern office facilities.

On-Site working

If you're ready to plant the seeds for a thriving career with Eden Horticulture, apply now and let's grow together!

Benefits:

Casual dress

Company pension

Employee discount

Free / On-site parking

Schedule:

Monday to Friday

Work Location: In person

Ability to commute to Head Office - Telford TF1 6AH
or plan to relocate before starting work (required)

Experience:

Sales: 2 years (required)

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Ability to commute/relocate:

Telford TF1 6AH: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person