Job Description

Job description

Before applying for this role kindly visit our Trustpilot Reviews to understand the level of professionalism and customer service we deliver: https://uk.trustpilot.com/review/debt-advisory-services.co.uk

Are you Customer-focused and an Excellent Communicator with Good Listening Skills?

Work for Debt Advisory Services and you can really make a positive difference to people's lives.

At Debt Advisory Services we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay.

At Debt Advisory Services you'll work hard, of course. But we'll give you full and intensive training to give you all the skills you'll need to contribute towards the excellent service that our clients quite rightly expect.

In return, we offer a competitive salary and commission structure and a supportive working environment.

We have vacancies for

Inbound/Outbound Telesales Advisors to join our team in 2025, with interviews taking place ASAP!

Our trained agents engage with our clients (either by telephone, email or live chat) to fully understand their personal and financial circumstances before passing them onto our Financial Advisors.

Actively listening and gaining the client's trust and commitment is an essential part of the role. This will be achieved by your mix of empathy and active listening with clear, accurate communication.

You will be expected to put the client at their ease, reassuring them and ensuring that we highlight the most appropriate route for them to take. You will speak to a variety of clients and many will be vulnerable and require additional support.

You will be communicating with our clients for most of your working day (either on the telephone or online). Previous customer service experience is a must, as is excellent customer service skills and telephone manner. We are looking for people who may have a basic understanding of debt solutions, may have previous experience in an accountancy or may have had previous experience of running their own business - this would all be an advantage, however not essential as full training is provided for you.

We are available to support our clients between 8am - 8pm Mon-Fri and 9am - 2pm on Saturdays therefore all of these roles have a 42.5 hour per week shift pattern, which will include a requirement to work 1 or 2 late shifts (12-8pm) per week and 1 in every 3 Saturdays.

Job Types: Full-time, Permanent

Salary: 25.000 - 27,000 per annum
OTE - 45,000 per annum

Benefits:

Discounted or Free Food On-site Parking
Schedule:

8.5 Hour Shift
Supplemental pay types:

Commission Pay Daily/Weekly Incentives
Experience:

Telesales: 1 year (Required)
Work remotely:

No
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Discounted or free food Free parking On-site parking Referral programme
Ability to commute/relocate:

Bolton: reliably commute or plan to relocate before starting work (required)
Application question(s):

How many years telesales experience do you have?
Work Location: In person

Expected start date: 09/06/2025