Job Description

Salary:

23,000

plus commission OTE 32,000

Location: Chiswick

A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and excellence,


Norton Way Group spans 6 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. We are a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).


Our success is a testament to the efforts of our dedicated teams. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

What you will be doing:

Market and actively sell group products, to ensure that targeted Sales and profits are achieved Update and maintain the group's CRM accurately following set procedures Contact all customers due for warranty recalls on the manufacturer databases Ensure any customer complaints/disputes are handled professionally and swiftly Action Lex/1Link booking requests to the agreed procedures and time scales Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.

What we need from you:

Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage Excellent written and verbal communication Committed to delivering exceptional customer service Computer literate, including MS Office packages Some knowledge of the Motor trade would be an advantage Be self-motivated, work well with a team, with a flexible approach to work

What we are proud of:

Norton Way Group has once again achieved

Great Place to Work Certification

in 2024. We have achieved this award for the third consecutive year in a row.


In May 2025, we were also recognised for being one of the

UK's Best Workplaces for Development.

In October 2024, we were awarded the respected AutoTrader

New Car Retailer of the Year

.


In September 2024, we were presented with the

UK's Best Workplace in Retail, Hospitality & Leisure 2024

certificate

.

In January 2023, we were awarded

Best Place to Work for Well-being

, a testament to our dedication to fostering a healthy and supportive environment.


Furthermore, our achievements include being

Highly Commended

title at the

AM Awards

for

Leadership and Diversity in May 2023

.


Join us on a journey where

success is celebrated

and built upon a foundation of inclusivity & well-being.