Job Description

Rowcliffe is Britain's leading importer and distributor of fine foods to the specialist Independent trade.

The story begins in 1967 with the young Anthony Rowcliffe resolving to change British attitudes to cheese. Having discovered artisanal cheeses from small producers at a French market, he set off in 1966, armed with his best schoolboy French to sell red wax English cheeses in France. Returning with quality speciality cheeses from all over Europe he went on to conquer the UK market and the cheese available today is thanks to Anthony's campaign to champion and support small producers.

We are proud to say that our wider expertise in selling British and Continental cheese continues to secure prestigious invitations to be represented on judging panels for the British Cheese Awards (BCA), World Cheese Awards (WCA), Great Yorkshire Show, Global Cheese Awards, International Cheese Awards along with the high profile Concours General cheese judging competition in France.

Our business turnover is circa 20M and around half of this is with premium multiples - M&S, Waitrose, Booths and Ocado. The other 10M is with the independents and foodservice.

As Telesales Executive at Rowcliffe [part of Lactalis Group], you will be fully responsible and accountable for taking accurate orders, through inbound and outbound telesales calls to existing, lapsed and potential costumers, working closely with the Area Sales Managers

You will be required to comply with all Company policies and procedure without fail, including Health & Safety, BRC food standards and Codes of Practice.

Job Overview

We are seeking a motivated and enthusiastic Telesales Executive to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for sales. As a Telesales Executive, you will be responsible for reaching out to potential customers, promoting our products and services, and generating leads. This role requires a proactive approach and the ability to engage effectively with clients over the phone.

Responsibilities

This is an outline job description and employees are expected to undertake other duties as directed. It is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

Answering incoming calls and dealing with enquiries in a professional manner. Making daily outgoing calls to achieve targets as per key performance indicators. Ensuring all customer data handled is of the highest quality and is accurately maintained in the customer database and in line with GDPR. Maintaining the quality of each sales call to the highest level of professionalism. Work co-operatively with colleagues to ensure that the telesales function operates consistently and effectively. Help and support other departments to achieve overall Company goals. Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standard. General office administration and working best practices. Undertake such other duties as may be required from time to time that reasonably fall within the scope of the post.

Requirements

Proven experience in telemarketing or sales is preferred. Strong verbal communication skills in English; proficiency in Spanish is an advantage. Familiarity with Salesforce or similar CRM software is desirable. Ability to engage customers effectively and build rapport over the phone. Excellent organisational skills and attention to detail. A positive attitude with a strong desire to succeed in a sales environment. Ability to work independently as well as part of a team.
If you are looking for an exciting opportunity in telemarketing and have the skills we are seeking, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: No less than 37.5 per week

Additional pay:

Bonus scheme Performance bonus
Benefits:

Additional leave Bereavement leave Canteen Company events Employee discount Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Overtime
Work Location: In person

Reference ID: Telesales Executive July2025