Job Description

Telesales Agent

Location:

Shipley, West Yorkshire

Full-time | Permanent

Love chatting with people and turning conversations into great sales?

Join

Saltaire Brewery

as a Telesales Agent and help us grow - one pint at a time!

About Us

At

Saltaire Brewery

, we've been brewing with character since 2005. From our iconic

Blonde

to bold brews like

Triple Choc

and limited seasonal releases, we create easy-drinking, high-quality beers that bring people together.

Based in the heart of Yorkshire, our beers are enjoyed across the UK and beyond - in pubs, shops, and homes. We're proud of our reputation for quality and consistency, and we're just getting started.

Your Role

As a Telesales Agent, you'll play a key role in building and maintaining great customer relationships - and making sure our beer gets into the right hands.

What You'll Be Doing:

Sales & Customer Management

Make proactive outbound calls to existing customers Reconnect with lapsed accounts and explore new leads Promote our range, including seasonal offers, and upsell where appropriate Be a positive, knowledgeable ambassador for the Saltaire brand

Order Processing & Admin

Accurately input orders and coordinate with logistics to ensure smooth delivery Keep CRM systems and call records fully up to date Support weekly and monthly sales targets Help resolve customer queries professionally and promptly

Team Collaboration

Work closely with the Sales, Marketing, and Operations teams Share customer feedback to improve campaigns and service Join in on tastings, training, and team events when needed

What We're Looking For

Previous telesales or customer service experience (FMCG or hospitality a plus) Confident communicator with a friendly and engaging phone manner Target-driven mindset with strong organisational skills Comfortable using CRM systems and general IT (BREWW experience a bonus) A curious, team-oriented attitude - and a love of beer definitely helps!

What You'll Get

Performance-related bonus structure Staff perks: product discounts, social events, and regular samples Training in sales techniques, CRM tools, and beer knowledge A supportive, down-to-earth team culture Clear opportunities for career growth in a growing brewery
Ready to raise a glass to your next role?

Apply now and help us spread the joy of great beer.

Job Type: Full-time

Schedule:

Monday to Friday
Application question(s):

Do you have previous experience in telesales or a phone-based customer service role? How comfortable are you making outbound sales calls and engaging with customers over the phone? Briefly tell us what interests you about working at a brewery like Saltaire.
Work Location: In person