Job Description

About the Role

We are looking for an experienced

Telesales Team Leader

to lead a small but high-impact telesales team handling inbound pricing enquiries and outbound sales activity.

This is a

hands-on leadership role

. You will sell alongside the team while being fully accountable for performance, compliance, administration, and people management.

You will be responsible for delivering a

minimum team revenue target

, ensuring sales processes are followed accurately, and developing new revenue streams through structured outbound activity.

Key Responsibilities

Sales & Revenue

Lead the team to achieve

weekly / monthly revenue targets.

Manage and fairly distribute inbound pricing enquiries. Actively sell alongside the team and coach performance in real time.

Sales Process & Quality

Ensure all quotes are: Checked for pricing accuracy Followed up by telephone Logged correctly with chase activity Closed with accurate delivery details Ensure non-converted quotes have clear reasons recorded.

Team Leadership

Conduct

weekly 20-30 minute 1:1 meetings

with each team member. Document performance, behaviours, targets, and agreed actions. Address attendance, timekeeping, mobile phone use, and underperformance. Coach and develop team members to improve conversion and SLA performance.

Compliance & Fraud Prevention

Personally manage

all new account setups

. Issue new account forms via approved links only. Scrutinise initial purchase orders prior to Finance submission. Maintain zero tolerance for compliance breaches.

Outbound Sales Development

Drive outbound activity. Create and deliver outbound plans including: Bulk email campaigns LinkedIn outreach Market mapping and telephone prospecting Maintain a clear pipeline of opportunities and report on progress.

Reporting & Stakeholder Management

Produce weekly performance and activity reports. Act as the first point of escalation for logistics and admin issues. Work closely with Finance and Logistics to ensure smooth order fulfilment.

What We're Looking For

Essential

Proven telesales or inside sales experience Previous experience leading or supervising a sales team Strong process discipline and attention to detail Confident using CRM systems and sales reporting tools Comfortable holding others accountable and documenting performance

Desirable

B2B sales experience Experience selling technical or capital equipment Knowledge of fraud prevention or compliance-based sales environments

Why Join Us?

Clear targets and expectations Opportunity to lead and shape a high-performing team Hands-on, accountable leadership role.
Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person