Job Description

Job number

PRO01315

Faculties

Provost's Team

Departments

IC Student Union

Salary or Salary range

46,614 - 56,345 per annum

Location/campus

South Kensington and White City Campus - Hybrid

Contract type work pattern

Full time - Open ended

Posting End Date

9 Nov 2025

About the role

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This is an exciting opportunity to lead the launch and development of Imprinted, Imperial College Union's brand-new Temp Staff Agency. Designed to provide flexible and meaningful employment opportunities for Imperial students, the agency will serve both internal departments and external clients, enhancing the student experience while supporting the Union's commercial strategy.



As Temp Agency Manager, you will be responsible for building and managing a high-performing student workforce, ensuring operational excellence, and driving business growth. You'll play a pivotal role in shaping the agency's culture, systems, and reputation, working collaboratively across the College and Union to deliver a professional, inclusive, and commercially sustainable service.



This is a self-starting and rewarding role for someone with strong operational, people, and business development skills, who is passionate about student success and service innovation.

What you would be doing

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You will lead the day-to-day operations of the Temp Agency, overseeing recruitment, training, placement, and welfare of a large student workforce. You'll manage relationships with internal and external clients, ensuring high-quality service delivery and compliance with employment regulations. You'll also be responsible for financial oversight, performance monitoring, and strategic growth, including expanding the agency's reach during student vacation periods.


Key responsibilities include:

Operational Management

Lead daily operations and service delivery across internal and external clients Develop systems for onboarding, placement, compliance, and reporting Ensure efficient workforce deployment and policy compliance Collaborate with departments to forecast staffing needs

Workforce Management

Recruit and manage 200-300 student staff Deliver induction, training, and development programmes Foster a positive and inclusive working culture Oversee scheduling and resolve staffing issues

Client & Stakeholder Management

Serve as main contact for clients and partners Maintain strong relationships and conduct service reviews Negotiate contracts and represent the agency externally

Business Development

Implement growth strategies and identify new opportunities Expand client base during vacation periods Collaborate with Marketing to promote the agency Monitor market trends and contribute to commercial strategy

Financial & Performance Management

Manage a 1M annual budget Track KPIs and produce reports for senior stakeholders Ensure competitive pricing and financial sustainability

Please see Job description for full outline of duties.

What we are looking for

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We're seeking a proactive and experienced manager with a passion for student development and operational excellence. You'll be a confident communicator, skilled in managing people, processes, and partnerships, with a strong commercial mindset and commitment to inclusion.


Relevant qualification or equivalent experience in recruitment, HR, operations, or business management Employment law or compliance training/qualification Proven experience managing a temp agency or large casual workforce Experience handling high-volume placements and multiple clients Strong commercial acumen and business development experience Financial and performance management expertise Knowledge of employment law, safeguarding, and agency best practice Ability to manage competing priorities in a fast-paced environment Analytical skills to monitor performance and identify trends Commitment to equality, diversity, and inclusion

Please see Person Specification in for full outline of duties.

What we can offer you

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Please note this role is with the Students' Union. We're a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you'll also be joining a wider community of staff working within higher education. If you've never worked in a students' union, or are unsure why it's different, we encourage you to get in contact. It's a brilliant place to work.



As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:


flexible working hours generous pension scheme 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures) bicycle loan scheme season ticket loan health benefits excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page:



Benefits | Administration and support services | Imperial College London

Further information

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To apply for the role please complete the online application form.



We are running a characteristic

anonymised application process

for this recruitment as part of the College's commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants' names

will not be visible

to recruiting managers until the interview stage. You will

not

be required to attach a CV. Please also refrain from including your name in your supporting statement.



Should you require any further details on the role please contact the People team on icu.people@imperial.ac.uk

Closing date:

9

November 2025

Interviews expected to take place week commencing 17 November 2025

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.


As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.
Download: Temp Agency Manager .Docx

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.