Job Description

To assist customers, internal and external, with invoicing and purchased services to ensure all charges are levied correctly and revenue are collected in a timely manner as prescribed by Finance Department. To assist customers with cargo reservations and deliver high quality customer service.

DUTIES & RESPONSIBILITIES (not an exhaustive list):

Capture all air waybill information in accounts systems to ensure correctness of information and rating per air waybill. Capture all additional charges as required per air waybill. Maintain stock control of neutral air waybill's in accounting system ensuring agents stocks are allocated and maintained as per Finance guidelines Requisition document stocks as required. Assign stocks in IATA CASS system to permit customers to access air waybill stocks. Handle customer enquiries and queries in IATA CASS system. Handling customer queries and working with cargo sales and operations staff to resolve customer queries. Issue CCA and CE's in line with company requirements. Liaise with TCS to assist with station accounting needs when required. Ensure finance times lines for capture and close of revenue returns are followed as per monthly guidelines. Maintain appointed agents in accounts system in conjunction with Head Office and TCS Complete and distribute end of month reports from accounting system as required Provide customer service through accessing the reservations system and taking bookings to ensure compliance with company restrictions and embargos while delivering first class customer service. Prepare flight and truck plans for GHA to maximise flight uplift ensuring flight and ULD configurations are complied with. Ensure flight messaging is communicated to all up line and down line parties to plan for freighter operations. Liaise with import customers and GHA to ensure delivery of cargo product. Use all company approved systems to maximise efficiencies. Assisting the Company with any other relevant tasks as and when required. Covering team members in periods of absence.

PERSONAL REQUIREMENTS:

Good interpersonal skills Efficient verbal and written communication skills Excellent organisational skills Ability to meet deadlines Attention to detail and numerical proficiency Commitment to high quality customer service and willingness to follow up on customers' requests at all times. Computer literate to an intermediate level

EXPERIENCE & QUALIFICATIONS REQUIRED:

Experience in cargo processes being self-motivated and committed Broad general knowledge of the airline industry and detailed knowledge of industry additional charges Up to date knowledge and awareness of customers contracts and products Ability to be very detailed in numerical capture
Candidate must be eligible to work in the UK.

This position is full time with standard office hours 0900-1730, with some flexible working, based in our Cargo office at Heathrow Airport.

If you are interested in applying for this role, then please forward your CV by email and quote reference number 287.

Only successful candidates will be contacted.

Job Types: Full-time, Temporary

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Life insurance
Schedule:

Monday to Friday
Work Location: Hybrid remote in Hounslow TW6 3UA

Application deadline: 16/05/2025
Reference ID: 287