Job Description

Loganair operates a comprehensive network of scheduled and charter flights around the United Kingdom and Europe. It continues to grow, and it now has around 850 members of staff, in various departments, including, Engineering, Flight Operations, Ground and Customer Services, Safety and Compliance, Commercial, Finance and Operations. We have stations throughout the United Kingdom.

Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport.

The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.

Customer Service Agents have a wide range of duties including:

Checking passengers in for flights Ensuring security protocols are adhered to Answering passenger queries when flights have been cancelled/delayed Arranging alternative transport/accommodation as required Providing telephone ticketing sales support Accepting and processing cargo. Supporting the oil and gas operation.

Requirements

Be customer focused and helpful. Enjoy working with the public and meeting new people. Have excellent communication skills. Be able to respond quickly and efficiently to changing situations Be able to deal with difficult situations with tact and diplomacy.
The role is varied involving indoor and outside working, in all weathers.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment.

Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience

Job Types: Full-time, Temporary
Contract length: 12 months

Benefits:

Company pension Employee discount Free flu jabs Free or subsidised travel Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Holidays Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 27/06/2025