Job Description

Overview

We are seeking an experienced Centre Supervisor to lead and manage our customer service team in . The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to motivate and develop team members. This role offers an exciting opportunity to oversee daily operations, ensure high-quality service delivery, and contribute to the organisation's overall success. The position is paid and suitable for individuals with prior supervising experience who are committed to fostering a positive and productive work environment.

Responsibilities

Supervise and coordinate daily activities of the centre team to ensure efficient operations. Monitor team performance through analysis skills, providing constructive feedback and coaching to optimise productivity. Develop and implement training programmes to enhance team members' skills and knowledge. Manage staffing schedules, ensuring adequate coverage during peak hours while maintaining work-life balance for staff. Handle escalated customer issues promptly and professionally, ensuring customer satisfaction. Analyse call centre metrics regularly to identify areas for improvement and implement strategic solutions. Foster a positive team environment through effective management, leadership, and communication skills. Conduct regular team meetings to communicate updates, recognise achievements, and address concerns. Ensure compliance with organisational policies, procedures, and quality standards.

Skills

Proven management experience within a centre or customer service environment. Strong leadership abilities with the capacity to motivate and inspire teams. Excellent communication skills Analytical skills to interpret data, generate reports, and make informed decisions. Supervising experience with a track record of developing high-performing teams. Ability to handle multiple tasks efficiently while maintaining attention to detail. Outstanding interpersonal skills with a focus on teamwork and collaboration. Organised approach with the ability to adapt quickly to changing priorities. This role offers an engaging environment for professionals passionate about leading teams in delivering exceptional customer service while advancing their careers within a supportive organisation in .
Job Type: Temporary
Contract length: 3 months

Pay: From 13.44 per hour

Expected hours: 16 per week

Work Location: In person