Temporary Customer Service Advisor

Manchester, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

We are seeking a Temporary Customer Service Advisor to join a retail team, providing exceptional customer service and ensuring client satisfaction. This role is ideal for someone who thrives in a fast-paced environment and enjoys resolving customer queries effectively.

Support existing customers and potential customers by resolving issues as they arrive. This is a non-voice role (no phone calls, email only)
Improve the overall customer journey and by generating customer loyalty though exceptional online customer service.
Maintain professional, courteous and empathetic communication to build customer trust and loyalty through positive interactions.
Escalate issues to our Customer Services manager when necessary.
Manage time and workload independently while meeting target and response standards

2 / 3 month temp role with the possibility of going perm !Opportunity to work for a leading e-commerce business in the retail world
A successful Temporary Customer Service Advisor should have:

Must have previous experience in a Customer Service role
Exceptional written English communication skills, both written and verbal.
Strong attention to detail
Excellent computer literacy
Strong internet connection and quality PC/Mac with Full HD resolution
Good time management skills and ability to multi-task
Able to work independently and as part of a team.
Can commit to an initial on-going temporary role.

Please note this role is 5 days on-site.
The employer is a well-established retail company known for its high-quality products and excellent customer service. Operating within a collaborative and customer-focused environment, this organisation offers a supportive workplace and values efficient problem-solving.