Job Description

About Heidi

Heidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth.

The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We're a youthful, challenger brand, with an awesome culture, and we're shaking up a very traditional ski/mountain holiday industry.

Looking to the future, we have huge ambitions for growth. In 2024 we grew by 64% and expect to grow even more in 2025. Having come 63rd in the Times top 100 fastest growing UK companies, and shortly after securing 5 million investment, we are in a prime position to achieve our goals. But key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.

The Role

Temporary Sales Support Agents play a key role in supporting the smooth daily operation of the Sales department. Working closely with Sales Consultants, Temporary Sales Support Agents help ensure every customer interaction is efficient, consistent, and high quality. Enabling the team to focus on converting leads and delivering exceptional service.

This office-based role in Queens Square is ideal for someone who's highly organised, detail-oriented, and enjoys being part of a collaborative and fast-paced team.

It's a brilliant opportunity to make a real difference and have plenty of fun along the way!

This role is a temporary position, ideally

starting in September on a 6-month contract.

What you'll be doing

Provide support with customer enquiries, quotes, and follow-up tasks. Step in when team members are away to ensure nothing is missed. Assist with general sales operations and ad-hoc tasks as needed. Muck in where needed on other tasks. We've got some big goals and lots to do, so there'll be times when we need all hands on deck.

What you'll bring

Passionate about the ski holiday market. You have some sales experience. Excellent communication skills. A positive mindset. A desire to provide excellent customer service. A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we've doubled in size year after year and plan to do the same this year). Available to work weekends and bank holidays.

The interview process

TA Screen (30 mins) with Tori, Head of Sales. On-site Interview (90 mins) with Tori and a sales team leader. Culture interview (30 mins) with Alexander, Co-founder.

Why work with us?

26,000 salary 33 days paid annual leave (including Bank Holidays) + 4 paid "me days." (prorated) A chance to build something great and work with a fantastic bunch of people.

Our Commitment to inclusive hiring

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, sex, ethnicity, religion, sexual orientation, gender identity, family or parental status,national origin, veteran, neurodiversity status or disability status.

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Paid volunteer time
Ability to commute/relocate:

Bristol BS1 4JZ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you been on a Ski or Snowboarding holiday? if so, where?
Work Location: In person

Application deadline: 28/08/2025