Job Description

At Amplius, we're on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.


In our Tenancy Enforcement Advisor role, you'll be the first point of contact for customers reporting anti social behaviour and neighbourhood management issues, to deliver a first class customer experience including call handing and online services.

Location

: Hybrid, minimum of 1 day per week in our Rushden, Boston or Peterborough office

Salary:

Up to 27,060 per year

Contract:

Permanent

Your week

: 36.25 hours per week, 9am - 5.15pm Monday to Friday, with 1-hour lunch

Snapshot of your role

This is what your day will look like as our Tenancy Enforcement Advisor:


Be the first point of contact for all anti social behaviour and neighbourhood management queries into the group, taking incoming calls via the group call handling system. Triaging, risk assessing and action planning all calls, giving initial advice, opening a case on the system and allocating to the correct team member. Appropriately respond to webforms reporting anti-social behaviour and neighbourhood management issues, including opening a case on the system and allocating to the correct team member. Ensure all customer contact is recorded accurately on the system, including adhering to data protection requirements.

Your toolkit for success

To thrive in our Tenancy Enforcement Advisor role, you'll need:


Good written and verbal communication skills. Good ICT and admin skills. Excellent interpersonal skills that enable relationships to be built and maintained Experience of hight volume call handling.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join!

The important stuff

We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions?

Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!


Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.


Work Location: Hybrid remote in Rushden NN10 6BT