Job Description

Why This Role Matters

The Tenancy Manager is the central link between residents, operations, and performance at LIVINGWAY.
Based at head office, this role ensures that every tenancy, from initial application to renewal, is handled with care, precision, and the trademark LIVINGWAY experience.

You'll manage the full tenancy lifecycle across multiple Build-to-Rent buildings, ensuring every detail is right, every communication is clear, and every resident feels valued.

How Success Is Measured

Accuracy and efficiency in managing tenancy lifecycle events (move-ins, renewals, move-outs) Rent and deposit management performance Resident satisfaction and communication response times Compliance and documentation accuracy Collaboration with on-site and central teams

Team Structure Overview

Reports to the Head of Sales and Lettings and works closely with the Accounts, and Marketing teams. Liaises regularly with on-site Community Managers and Resident Liaisons to ensure smooth tenancy coordination across all buildings.

Our Purpose

At LIVINGWAY, we're redefining what renting feels like, creating design-led, community-driven homes that combine lifestyle, wellbeing, and connection.

As Tenancy Manager, you make that promise real. You ensure every tenancy runs seamlessly, every resident interaction feels personal, and every building reflects our values of care, performance, and growth.

Purpose of the Role

To manage and oversee the complete tenancy administration process across the LIVINGWAY portfolio from head office. This includes processing new applications, issuing tenancy agreements, managing deposits, coordinating renewals, and ensuring compliance with company policies and legal standards.

You will play a key part in ensuring a smooth, transparent, and premium resident journey from enquiry to renewal.

Key Responsibilities

Tenancy Administration

Prepare and issue tenancy agreements, addendums, and renewals in line with company policy. Process applications through Yardi CRM, ensuring all data is accurate and up to date. Coordinate referencing, right-to-rent checks, and deposit protection. Issue move-in packs, welcome communications, and check-in documentation.

Resident Communication & Experience

Act as the central contact for tenancy-related enquiries, providing timely and professional responses. Ensure all communications reflect LIVINGWAY's tone of voice, friendly, clear, and solution-focused. Support on-site teams by managing key tenancy documentation and updates on behalf of residents. Work collaboratively with marketing and operations to deliver a consistent pre-move-in experience.

Renewals & Rent Reviews

Track upcoming renewals and liaise with site teams to agree renewal offers. Issue renewal documents, rent review letters, and confirmation notices in line with set timelines. Maintain detailed renewal records and report on retention performance.

Compliance & Data Management

Ensure all tenancy files meet legal and audit requirements. Oversee deposit registration and end-of-tenancy release in line with TDS/REPOSIT Maintain Yardi tenancy data integrity across all properties. Support compliance reporting, including, EICR and EPC tracking.

Experience & Skills

Experience in tenancy management, lettings coordination, or property administration Strong understanding of UK tenancy law, deposit protection, and right-to-rent requirements Excellent organisational and communication skills Proficient in CRM and property management software (Yardi experience ideal) Detail-oriented with strong follow-up and problem-solving ability Team player with a positive, professional, and people-first attitude

The LIVINGWAY Mindset

We live how we love -- and that means:

We care: about our residents, our buildings, and each other. We perform: we set the benchmark in every area we operate. We grow: we evolve, innovate, and constantly improve.
Job Type: Full-time

Pay: 26,000.00-34,000.00 per year

Benefits:

Casual dress Company pension Employee discount Health & wellbeing programme
Application question(s):

How do you ensure accuracy and compliance when managing multiple tenancy files and deposit registrations across a large portfolio? What systems or methods have you used to track tenancy performance, renewals, and compliance deadlines -- and how do you stay organised in a fast-paced environment? How do you stay updated on legislative changes affecting the private rented and Build-to-Rent sectors?
Work Location: In person