Job Description

Title: Tenancy Progression Coordinator (PRS, IMR)
Contract Type: Permanent

Hours: 35 hours per week, covering some Saturdays*
Location: West Ham Lane, Stratford, London
Persona: Office Based with the ability to work from home 2 days per week (60% Office Based)**
Salary: \xc2\xa328,553 - \xc2\xa332,500 pa plus commission and \xc2\xa31,300 ECU***
Closing date for completed applications:23rd August 2023

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply.

L&Q currently has a Market Rent (PRS) portfolio of over 2500 homes with ambitions to have over 5,000 new build homes in the next 3 years; expanding greatly to become one of the largest rental portfolios in the capital. We also offer homes under our affordable Intermediate Market Rent (IMR) giving customers opportunity into purchasing a home in the near future.

We have a great opportunity for those with a passion for property. Joining an ambitious team with exciting developments across London, you will progress and coordinate tenancy applications for the PRS and IMR tenures.

You will be responsible for:

\xc2\xb7 Managing and maintaining up to date records on the progress of each file

\xc2\xb7 Maintaining a database of live applications and progress the file through the Lettings process efficiently to minimise void periods and maximise income

\xc2\xb7 Providing support to the Lettings and Property Management Team and improving the customer move in journey

We are looking for people who are passionate about delivering excellent customer service to all our customers, whether this be existing residents, prospective residents or our stakeholders.

You must be self-motivated and confident in taking ownership of your work, you\'ll need to progress the applications for new tenancies within the agreed timescales whilst adhering to our policies and procedures. The ability to produce results whilst managing with a demanding workload means you\'ll be an expert in prioritising your work effectively and communicating with your team.

We are looking for someone who has a commercial mind set and ideally has experience in dealing with customers within a Private Rented Sector. You must demonstrate excellent attention to detail and understanding of the legislation. In addition to our support and training, the successful candidate will have access to our full suite of benefits including;

• 26 days annual leave as standard which may be increased to 31 days with continued service.
• A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
• Excellent Pension scheme and non-contributory life assurance
• Investment in your career development \xe2\x80\x93 Possibility to gain an ARLA industry recognised qualification.
• Recognition one off spot bonus (subject to performance)
• Healthcare and Wellbeing offers
• Employee assistance programme
• London Plus Credit Union \xe2\x80\x93 To help staff improve their finances
• Cycle-to-work scheme
• L&Q staff discount available to use in selected retail stores
• Yearly PRS social events
• Up to 21 hours per year to volunteer with the charity of your choice

If you are interested in this role and have the experience required, then apply without delay!

*Please note that you would be required to be on an alternating department rota for Saturdays on call

**We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
This post is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q\xe2\x80\x99s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It\'s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you\xe2\x80\x99re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it\xe2\x80\x99s feasible then we\xe2\x80\x99ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK\xe2\x80\x99s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our \xc2\xa3250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

L&Q