Job Description

Implementation Coordinator & Administrator / Hybrid working

Location: This position will be Hybrid and allow you to work three days at home and two days in the offices

Hours of work: Core working hours Monday to Friday- 37.5 hours per week

Salary \xc2\xa323000 \xe2\x80\x93 \xc2\xa325000 although expected start salary of 23-24K with room to increase ,plus an opportunity to earn an additional bonus of up to 10%

Plus fantastic benefits which include :

• 10% annual bonus which is both company and individual
• Great progression opportunities
• 33 days holiday with the opportunity to buy and sell holiday days
• Free car parking
• Online discounts at top brands
• Employee referral scheme
• Cycle to work
• Save as you earn scheme
• Healthcare Plan
• Enhanced Adoption, Maternity and Shared Parental Pay
• Enhanced Paternity Pay
• Group Pension Scheme
• Group Income Protection
• Life Assurance
• Winter \xe2\x80\x98Flu Vaccine

Dynamite Recruitment is working in partnership with a very well established business that is based in Portsmouth. Due to changes within the business, our client is now looking to recruit a Customer Implementations Coordinator & Administrator to join the business

As a Customer Implementations Coordinator and Administrator you will be responsible for assisting clients with the implementation of their products and services from point of contact through to delivery and anything in between.

This is a customer focused administrative support role

As a Customer Implementations Coordinator & Administrator you will be responsible for the following tasks:

• Responsible for taking calls and updating clients regarding their enquiries
• Managing a busy department email inbox on a rata basis - allocating work and tasks to be completed
• Responding to emailed enquiries from new and existing customers
• Responding to customers enquiries with professionalism
• Working through a variety of tasks which need to prioritised - completing requests
• Data entry
• Processing customers requests using the internal system
• Implementing changes - managing the implementation of products and services
• Instructing third parties both internally and externally where they are required to assist with each enquiry
• Project coordination of the requirements, overseeing and following up with third parties to ensure that deadlines are met
• Liaising with the customer to keep them updated and to manage expectations and inform of any issues/delays should they arise
• Completing all round administration
• Ensuring that data is accurate. updated and legal documentation is attached to records

The ideal Implementations Coordinator / Project Coordinator will have /be

• Able to manage and prioritise time and workloads
• Ability to work under pressure to meet deadlines
• Will be methodical
• Will have good administration skills and experience
• Wil
• Able to manage multiple enquiries/projects at any one time
• Able to multitask
• Worked in a position where you have managed multiple tasks and assisted customers from enquiry through to completion
• Experience and success in working to
• Highly articulate and presentable with the ability to adjust behaviour and language as appropriate for the needs of different situations, polite and courteous at all times
• Excellent written and verbal communication
• Solution and quality-focused individual, flexible and dynamic approach to problem-solving
• Resilient and responsive to change, operating within a fast-paced business telecommunications environment
• Positive attitude with a diplomatic approach to working with others
• Strives for perfection and adopts a \xe2\x80\x98right first-time\xe2\x80\x99 approach
• Customer-orientated with an organised and logical approach to fulfilling requirements
• Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy
• Strong work ethic and attitude with excellent timekeeping and reliability
• Ability to self-motivate and able to work under own initiative

To be considered for this position please submit your CV asap

INDDYN

Dynamite Recruitment